MyChart

Patient communication, updating demographic information, ability to share records with a widespread community of care partners

While not perfect, it is one of the easier-to-use electronic health record systems that I have used thus far.

Before using Epic MyChart as a company we would contact our customers to inform them of results or appointments. With Epic My Chart, this has saved valuable resources as customers can now access their results on the app interface. This is very smooth and effective. We can now send direct marketing to them and generally keep them well informed.

Sometimes it is mandatory by some providers to receive results using MyChart - in that case, you have no choice. Good thing the product is solid and shows a development team that cares about it; this shows in the UI / UX. For appointment responses, it does its job well. Direct messaging with the staff works well too, but you need to know who to message.

MyChart is well suited for large organizations where patients often receive care in a few places. It coordinates the information across organizations well, and patients can learn how to use the UI and be comfortable with it even if they're receiving care at a different clinic. It is less appropriate for clinics or healthcare organizations where many customizations are required, such as services provided. It also requires a lot of training and re-training of staff when updates are rolled out.

This works really well for people that are really busy and on the go. Sometimes attempting to contact the doctor for test results is difficult so this has made it really easy. It is really really nice when you have to see another provider that you have not seen before. They can quickly see when doing an in-office visit what the other doctor sees.