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Encompass from ICE Mortgage Technology

Score7.7 out of 10

88 Reviews and Ratings

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What is Encompass from ICE Mortgage Technology?

Encompass from ICE Mortgage Technolgoy (formerly Ellie Mae) is an all-in-one mortgage management solution for lenders.

Categories & Use Cases

Reviews

What users are saying about Encompass from ICE Mortgage Technology.
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Top Mortgage Origination Software

Incentivized
Eyal TropenView profile
Sr. Mortgage Loan Officer in Sales at American Pacific Mortgage (1001-5000 employees employees)

Use Cases and Deployment Scope

I use Encompass to originate residential mortgages. I come from a technical background, so I understand the product as a software solution as well as a tool for loan originators. Programmatically, this is the most accomplished product I have encountered so far, after using Calix Point and PC Lender. It follows standard windows programming language for the user interface much better than the other two products mentioned, and is enhancing advanced features and integration all the time.

Pros

  • Document management
  • Integration with web and mobile app
  • Integration with 3rd party service providers such as credit reporting, pricing engine, CRM

Cons

  • Ability to have multiple loans open at the same time
  • Multiple screens open at the same time
  • Loan scenario comparison & borrower options presentation
  • Low ability to check options without saving, as the file is being worked on

Most Important Features

  • Loan application
  • Loan origination
  • loan processing
  • document collection and management
  • automated underwriting

Return on Investment

  • Spending less time on data entry
  • Ability to generate needed documents without effort

Alternatives Considered

Point and PC Lender

Other Software Used

Microsoft 365 (formerly Office 365), Adobe Acrobat DC, Meta for Business (formerly Facebook for Business)

Helps me make lots of money by doing mortgages

Incentivized
Verified User
Employee in Sales (1001-5000 employees employees)

Use Cases and Deployment Scope

Encompass is and has been the go-to system for loan originators. The system is catered to each company individually and allows originators and operations to manage a borrower's entire loan profile from origination to funding in one system. One of the best features of Encompass, outside of its main function which is mortgages is that you can collect data due to the thousands of data sets it has. This is perfect if you want to quickly gather email addresses, phone numbers, interest rates, loan programs, etc of your active and closed pipeline.

Pros

  • Loan Origination to Closing
  • Customizable data points
  • Quick Data Gathering
  • Secure Documentation Holding

Cons

  • Server Issues making it inoperable too often
  • Companies input too many data points or overuse
  • New URLA is still hard to get used to, way too many data points are required to be filled out often leading to issues with functions downline like running AUS

Most Important Features

  • Contains the URLA (1003)
  • Can run AUS/LP and pull Credit amongst so many other systems
  • Complete loan/pipeline management from start to finish

Return on Investment

  • Positive Impact- Ability to pull old data to reach out to former clients with the click of a button
  • Negative- Too many systems rely on it. If Encompass is down, we can't perform other functions
  • Positive- Easy to learn how to use and works well for loan originators

Alternatives Considered

Calyx Point

Other Software Used

Salesforce CMS, Calyx Point, Blend

Robust LOS platform, but weak mobile and web offerings holding it back

Incentivized
Verified User
Project Manager in Information Technology (5001-10,000 employees employees)

Use Cases and Deployment Scope

This was used for our loan origination system (LOS). It was the center of the tech stack for our mortgage company. We used this for completing loan applications over the phone, as well as tracking and updating apps as needed.

Pros

  • Tracking mortgage applications
  • Being source of truth during all stages of the mortgage process
  • Allowing Administrators to customize views and forms to fit the needs of the business

Cons

  • Cloud offering is lacking, so we never implemented it and stuck to the desktop (clunky) version
  • Integrations with Salesforce and other systems are a burden
  • No true mobile offering for LO's on the go

Most Important Features

  • Robust capabilities to handle mortgage process
  • Ability to customize views to fit the needs of the business
  • Stays current with the changing landscape of mortgage industry policies

Return on Investment

  • Increased accuracy of mortgage application due to robust solutions that stay current with policies
  • Connected systems in Encompass (Day1 Certainty) streamlined the application process
  • Ability to pre-approve clients allows for better purchasing power of borrowers

Alternatives Considered

Black Knight Empower

Other Software Used

Blend, Salesforce Lightning Platform (formerly Salesforce App Cloud), WalkMe

No autosave makes Encompass dangerous

Verified User
Former Employee in Finance and Accounting (51-200 employees employees)

Use Cases and Deployment Scope

I have utilized Encompass in a loan processing capacity (on and off) for the last 12 years. The loan processing position requires intensive use of Encompass. Encompass, unfortunately, creates more problems than it addresses. Blend does not make things any easier. I have processed and closed as many as 40 loans per month on Encompass, and it was grueling.

Pros

  • Nothing [in my opinion]

Cons

  • No auto save. [In my experience] Encompass has extreme issues with printing docs, and crashes.
  • I have been processing loans for over 38 years and Encompass is in serious need of AutoSave. I [feel] it is a dangerous system when Encompass vanishes without any ability to save hours of work. You then start all over. I left my last company over Encompass, and I will only work for lenders who do not utilize Encompass as their LOS.
  • The entire system needs to be overhauled and updated. Blend is of no help.

Most Important Features

  • All features are important, but [from my experience] Encompass crashes on an almost weekly basis.
  • Encompass needs a complete overhaul.

Return on Investment

  • [I feel] Encompass causes chaos for many lenders with larger pipelines.

Alternatives Considered

Calyx Point and Datatrack Eclipse CMS4

Other Software Used

DataTrak, Calyx Point

Flexibility at a CO$T

Incentivized
Mike WalkerView profile
Mortgage Lending Sales Training Manager in Sales at Great Lakes Credit Union (201-500 employees employees)

Pros

  • Encompass is very user friendly
  • It’s a flexible LOS that can be set up to fit your business process and operation.
  • There are a lot of helpful educational videos to get users started.

Cons

  • Encompass is a powerful tool that is flexible and can be set up to meet your business needs. However, a guide of best practices in designing a workflow process would be a huge resource.
  • A feature that would be helpful is the ability to easily create pop up boxes that could allow users to identify errors in data being entered in to fields and direct them to a solution to easily correct the error.

Return on Investment

  • Flexibility in designing workflows has its drawbacks. Without proper involvement and input from all parties in managing how loans are originated there will be problems that cost money. Accountability for every step in the process is key to profitable and compliant.