Likelihood to Recommend When you find yourself growing and finding success faster than you can keep up with, SPS Commerce will save your life and your reputation. The services they offer are easy to understand, they are available with suggestions and ideas for better ways, personalization is available to best suit your needs or the needs of your customers so that you can really shine and relieve the worries that come with growing pains. SPS also helps to keep information accurate with less human touching to cause errors.
Read full review webMethods Trading Networks is an excellent choice for a business-to-business (B2B) gateway platform, for sending and receiving messages to/from external trading partner organizations. It excels at making it easy to define new interfaces and provides robust mechanisms for ensuring successful message delivery and processing through automatic retries. We also use it successfully for all our application-to-application (A2A) integration, which many would believe is beyond the scope of what webMethods Trading Network is good for; however, we have made it work and it has been very successful in our organization. I would not recommend using webMethods Trading Network for integration that requires low-latency or high-bandwidth data transfers. It is much better suited to shipping reasonable sized XML or JSON or flat file messages (less than 100 mb) around in situations that do not need sub-second latency. If you have low-latency or high-bandwidth needs, you should use a product more focussed on eventing, such as Kafka, for example.
Read full review Pros We can easily create and send order confirmations. We respond to the corresponding receiving departments with timely and accurate ASN's. Once the order has shipped, customer service utilizes the invoicing function. Read full review Document tracking Efficient partner management Set up trading partners with connectivity information Read full review Cons We have quite a few people here who use this portal, and we have it set up to receive an email when an order is available to print. As of now, you can only add a few recipients to receive those emails; it limits you. Invoicing is challenging at times as you have to remember to go in and invoice. If you forgot, it is hard to find the order to invoice, as it seems to disappear. We still haven't figured out how to have some of the invoicing features auto-populate, so there isn't so much to fill out. I wish some of those features were easier to use, or find if you have them. Read full review Vendor is slow to add new features Performance scales with underlying database performance Use of My webMethods to administrate trading networks is clunky and slow Read full review Likelihood to Renew If I can drop it, I will this year. We gave it a decent try for over 4 years and it has gotten worse with each added connection.
Read full review Support Rating Phone support is generally very good and you can get a person on the phone within a few minutes. Their emailed customer support however is very poor and often goes several days or longer before receiving a response, if ever at all
Read full review Alternatives Considered In my opinion, SPS Commerce is the bottom out of all three provided here. I think, essentially, if you are looking to be hands off and only oboard on setup and don't plan on growing your business and want to not understand anything about EDI and how it affects your company, SPS Commerce is a fine choice. Just if you want to do anything beyond that, I believe you are going to have the worst time.
Read full review Ease of use and robustness of the product.
Read full review Return on Investment I enrolled in a product I ended up not using because the vendor that required it ended our working relationship and SPS refused to offer a refund. After I canceled it, they continued to charge our account for three more months of service. The interface is simple and easy to understand and use, so it saved time when preparing shipments. Read full review Improved time to market for new A2A and B2B interfaces Ability to support modern standards with B2B partners Improved supportability and robustness when compared to the previous bespoke custom solution it replaced Read full review ScreenShots