Great product with a bad cancelation policy
Overall Satisfaction with SPS Commerce Fulfillment
Our company was a client of Covalent Works for our EDI. They were acquired by SPS Commerce, so our account transferred over. It's a great option for a smaller company like ours to implement EDI, which is a requirement from some of our vendors. It saves us having to invest in our own EDI system.
Pros
- Training.
- Interface.
- Ease of use.
Cons
- Customer service.
- Cancellation turnaround.
- E-mail response.
- I enrolled in a product I ended up not using because the vendor that required it ended our working relationship and SPS refused to offer a refund. After I canceled it, they continued to charge our account for three more months of service.
- The interface is simple and easy to understand and use, so it saved time when preparing shipments.
Do you think SPS Commerce delivers good value for the price?
Yes
Are you happy with SPS Commerce's feature set?
Yes
Did SPS Commerce live up to sales and marketing promises?
Yes
Did implementation of SPS Commerce go as expected?
Yes
Would you buy SPS Commerce again?
Yes
Comments
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