SMART Service Desk vs. SysAid
SMART Service Desk vs. SysAid
Product | Rating | Most Used By | Product Summary | Starting Price |
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SMART Service Desk | N/A | SMART Service Desk is an ITSM solution from the company of that name headquartered in Arizona. | N/A | |
SysAid | Mid-Size Companies (51-1,000 employees) | SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity. | N/A |
SMART Service Desk | SysAid | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management. | ||||||||||||||
More Pricing Information |
SMART Service Desk | SysAid | |
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Top Pros |
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Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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SMART Service Desk | SysAid | |
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Small Businesses | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.4 out of 10 | Ivanti Neurons for ITSM Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SMART Service Desk | SysAid | |
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Likelihood to Recommend | - (0 ratings) | 8.7 (159 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (15 ratings) |
Usability | - (0 ratings) | 8.8 (42 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 9.1 (4 ratings) |
Support Rating | - (0 ratings) | 8.9 (52 ratings) |
In-Person Training | - (0 ratings) | 9.1 (2 ratings) |
Online Training | - (0 ratings) | 9.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.6 (9 ratings) |
Configurability | - (0 ratings) | 9.1 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 8.5 (13 ratings) |
Ease of integration | - (0 ratings) | 5.2 (2 ratings) |
Product Scalability | - (0 ratings) | 8.9 (4 ratings) |
Professional Services | - (0 ratings) | 8.8 (8 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (3 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (3 ratings) |
SMART Service Desk | SysAid | |
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Likelihood to Recommend | SMART Service Desk No answers on this topic | SysAid Technologies |
Pros | SMART Service Desk No answers on this topic | SysAid Technologies |
Cons | SMART Service Desk No answers on this topic | SysAid Technologies |
Likelihood to Renew | SMART Service Desk No answers on this topic | SysAid Technologies |
Usability | SMART Service Desk No answers on this topic | SysAid Technologies |
Reliability and Availability | SMART Service Desk No answers on this topic | SysAid Technologies |
Performance | SMART Service Desk No answers on this topic | SysAid Technologies |
Support Rating | SMART Service Desk No answers on this topic | SysAid Technologies |
In-Person Training | SMART Service Desk No answers on this topic | SysAid Technologies |
Online Training | SMART Service Desk No answers on this topic | SysAid Technologies |
Implementation Rating | SMART Service Desk No answers on this topic | SysAid Technologies |
Alternatives Considered | SMART Service Desk No answers on this topic | SysAid Technologies |
Contract Terms and Pricing Model | SMART Service Desk No answers on this topic | SysAid Technologies |
Scalability | SMART Service Desk No answers on this topic | SysAid Technologies |
Professional Services | SMART Service Desk No answers on this topic | SysAid Technologies |
Return on Investment | SMART Service Desk No answers on this topic | SysAid Technologies |
ScreenShots | SysAid Screenshots |