Overall Satisfaction with SysAid
Pros
- Creation of tickets from various sources - desktop icon, function key, email, voicemail
- Maintains company assets - location, purchase date, expiration of warranty, etc.
- Catalogs hardware and software installed on each asset
- Notifies the end-user of new Notes added and changes in ticket status
Cons
- Reporting is above average, but it is always on my list of needed improvements.
- [I would appreciate] query building for those special conditions that every company comes across.
- [I would also appreciate] integration with Teams (in beta now) and DevOps (through third party).
- The value of this application has had a positive ROI since the first year.
- The software inventory has provided evidence of licensing during audits.
- The tickets are so easy to fill in and administer that technicians get more work done.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes
SysAid Feature Ratings
Using SysAid
- Easy access to create incident tickets
- Easy access to monitor submitted tickets
- Proactive interaction between the technician and end-user throughout the life of the ticket
- We use Asset tracking to validate all company assets. We cross-reference the communication between SysAid and end-point protection to verify all endpoints are accounted for.
- We use the output of the hardware and software inventory to track licensing.
- We use surveys and reports to monitor the end-user experiences with our IT staff.
- Integration with Teams
- Integration with DevOps
- Multi-language web portal for international users
SysAid Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Using SysAid
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Multiple entry points for end-user access to create a new incident ticket
- Integration with Active Directory
- Configuration of the end-user portal
- Exporting the hardware and software inventory. On-screen is easy to read; it takes some manipulation to get readable output from an export.
Comments
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