ServiceNow IT Service Management vs. TechExcel ServiceWise
ServiceNow IT Service Management vs. TechExcel ServiceWise
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceNow IT Service Management | N/A | ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management. | $10,000 per year | |
TechExcel ServiceWise | N/A | ServiceWise is an ITSM service desk solution from TechExcel headquartered in Lafayette, CA. | N/A |
ServiceNow IT Service Management | TechExcel ServiceWise | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ServiceNow IT Service Management | TechExcel ServiceWise | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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ServiceNow IT Service Management | TechExcel ServiceWise | |
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Small Businesses | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.4 out of 10 | Ivanti Neurons for ITSM Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow IT Service Management | TechExcel ServiceWise | |
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Likelihood to Recommend | 8.2 (78 ratings) | - (0 ratings) |
Likelihood to Renew | 9.0 (13 ratings) | - (0 ratings) |
Usability | 6.3 (11 ratings) | - (0 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 7.3 (22 ratings) | - (0 ratings) |
Online Training | 1.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (3 ratings) | - (0 ratings) |
Product Scalability | 10.0 (1 ratings) | - (0 ratings) |
ServiceNow IT Service Management | TechExcel ServiceWise | |
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Likelihood to Recommend | ![]() ServiceNow
| ![]() TechExcel No answers on this topic |
Pros | ![]() ServiceNow
| ![]() TechExcel No answers on this topic |
Cons | ![]() ServiceNow
| ![]() TechExcel No answers on this topic |
Likelihood to Renew | ![]() ServiceNow
| ![]() TechExcel No answers on this topic |
Usability | ![]() ServiceNow
| ![]() TechExcel No answers on this topic |
Reliability and Availability | ![]() ServiceNow
| ![]() TechExcel No answers on this topic |
Performance | ![]() ServiceNow
| ![]() TechExcel No answers on this topic |
Support Rating | ![]() ServiceNow
| ![]() TechExcel No answers on this topic |
Online Training | ![]() ServiceNow
| ![]() TechExcel No answers on this topic |
Implementation Rating | ![]() ServiceNow
| ![]() TechExcel No answers on this topic |
Alternatives Considered | ![]() ServiceNow | ![]() TechExcel No answers on this topic |
Scalability | ![]() ServiceNow
| ![]() TechExcel No answers on this topic |
Return on Investment | ![]() ServiceNow
| ![]() TechExcel No answers on this topic |
ScreenShots |