ServiceNow IT Service Management vs. SMART Service Desk
ServiceNow IT Service Management vs. SMART Service Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceNow IT Service Management | N/A | ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management. | $10,000 per year | |
SMART Service Desk | N/A | SMART Service Desk is an ITSM solution from the company of that name headquartered in Arizona. | N/A |
ServiceNow IT Service Management | SMART Service Desk | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ServiceNow IT Service Management | SMART Service Desk | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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ServiceNow IT Service Management | SMART Service Desk | |
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Small Businesses | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.4 out of 10 | Ivanti Neurons for ITSM Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow IT Service Management | SMART Service Desk | |
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Likelihood to Recommend | 8.2 (78 ratings) | - (0 ratings) |
Likelihood to Renew | 9.0 (13 ratings) | - (0 ratings) |
Usability | 6.3 (11 ratings) | - (0 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 7.3 (22 ratings) | - (0 ratings) |
Online Training | 1.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (3 ratings) | - (0 ratings) |
Product Scalability | 10.0 (1 ratings) | - (0 ratings) |
ServiceNow IT Service Management | SMART Service Desk | |
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Likelihood to Recommend | ServiceNow | SMART Service Desk No answers on this topic |
Pros | ServiceNow | SMART Service Desk No answers on this topic |
Cons | ServiceNow | SMART Service Desk No answers on this topic |
Likelihood to Renew | ServiceNow | SMART Service Desk No answers on this topic |
Usability | ServiceNow | SMART Service Desk No answers on this topic |
Reliability and Availability | ServiceNow | SMART Service Desk No answers on this topic |
Performance | ServiceNow | SMART Service Desk No answers on this topic |
Support Rating | ServiceNow | SMART Service Desk No answers on this topic |
Online Training | ServiceNow | SMART Service Desk No answers on this topic |
Implementation Rating | ServiceNow | SMART Service Desk No answers on this topic |
Alternatives Considered | ServiceNow | SMART Service Desk No answers on this topic |
Scalability | ServiceNow | SMART Service Desk No answers on this topic |
Return on Investment | ServiceNow | SMART Service Desk No answers on this topic |
ScreenShots |