Khoros Service vs. Vantage Point
Khoros Service vs. Vantage Point
Product | Rating | Most Used By | Product Summary | Starting Price |
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Khoros Service | Enterprise companies (1,001+ employees) | Khoros Service enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,… | N/A | |
Vantage Point | N/A | Vantage Point is a call center workforce management application from Pipkins in Chesterfield, Missouri. | N/A |
Khoros Service | Vantage Point | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | Pricing is variable based on the needs of the customer. | — | ||||||||||||||
More Pricing Information |
Khoros Service | Vantage Point | |
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Top Pros |
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Top Cons |
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Khoros Service | Vantage Point | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | 8x8 Contact Center Score 7.5 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Zoom Contact Center Score 9.2 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Calabrio Teleopti WFM Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Khoros Service | Vantage Point | |
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Likelihood to Recommend | 7.8 (110 ratings) | 1.0 (2 ratings) |
Likelihood to Renew | 7.6 (77 ratings) | - (0 ratings) |
Usability | 6.4 (8 ratings) | - (0 ratings) |
Availability | 9.0 (2 ratings) | - (0 ratings) |
Performance | 9.0 (2 ratings) | - (0 ratings) |
Support Rating | 8.2 (10 ratings) | 1.0 (1 ratings) |
In-Person Training | 9.0 (2 ratings) | - (0 ratings) |
Online Training | 7.3 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.3 (69 ratings) | - (0 ratings) |
Ease of integration | 6.4 (1 ratings) | - (0 ratings) |
Product Scalability | 8.0 (75 ratings) | - (0 ratings) |
Khoros Service | Vantage Point | |
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Likelihood to Recommend | Khoros (Formerly Spredfast + Lithium) | Pipkins |
Pros | Khoros (Formerly Spredfast + Lithium) | Pipkins |
Cons | Khoros (Formerly Spredfast + Lithium) | Pipkins |
Likelihood to Renew | Khoros (Formerly Spredfast + Lithium) | Pipkins No answers on this topic |
Usability | Khoros (Formerly Spredfast + Lithium) | Pipkins No answers on this topic |
Reliability and Availability | Khoros (Formerly Spredfast + Lithium) | Pipkins No answers on this topic |
Performance | Khoros (Formerly Spredfast + Lithium) | Pipkins No answers on this topic |
Support Rating | Khoros (Formerly Spredfast + Lithium) | Pipkins |
In-Person Training | Khoros (Formerly Spredfast + Lithium) | Pipkins No answers on this topic |
Implementation Rating | Khoros (Formerly Spredfast + Lithium) | Pipkins No answers on this topic |
Alternatives Considered | Khoros (Formerly Spredfast + Lithium) | Pipkins |
Scalability | Khoros (Formerly Spredfast + Lithium) | Pipkins No answers on this topic |
Return on Investment | Khoros (Formerly Spredfast + Lithium) | Pipkins |
ScreenShots | Khoros Service Screenshots |