Khoros cares about the customer's experience
Modules Used
- Response
- Messaging
Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)
Pros
- Automatic prioritization
- Auto tagging for issues
- Our account managers are always very helpful in providing insights and best practices
Cons
- I would like to be able to see deleted comments/tweets so we can look into the issues.
- I would like to be able to better customize dashboards for our exact metrics. Some things previously available in Spredfast are no longer available in Care.
- The prioritization feature has allowed us to deescalate customer care issues more quickly
- The analytics dashboard has helped with onboarding and allowing agents to see very clearly where they stand in performance
Do you think Khoros Service delivers good value for the price?
Yes
Are you happy with Khoros Service's feature set?
Yes
Did Khoros Service live up to sales and marketing promises?
Yes
Did implementation of Khoros Service go as expected?
Yes
Would you buy Khoros Service again?
Yes
Comments
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