Jira Service Management vs. SMART Service Desk
Jira Service Management vs. SMART Service Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Jira Service Management | N/A | Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users… | $0 per month | |
SMART Service Desk | N/A | SMART Service Desk is an ITSM solution from the company of that name headquartered in Arizona. | N/A |
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Top Pros |
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Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Jira Service Management | SMART Service Desk | |
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Small Businesses | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.4 out of 10 | Ivanti Neurons for ITSM Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Jira Service Management | SMART Service Desk | |
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Likelihood to Recommend | 6.6 (78 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | 8.0 (3 ratings) | - (0 ratings) |
Support Rating | 9.1 (25 ratings) | - (0 ratings) |
Jira Service Management | SMART Service Desk | |
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Likelihood to Recommend | Atlassian | SMART Service Desk No answers on this topic |
Pros | Atlassian | SMART Service Desk No answers on this topic |
Cons | Atlassian | SMART Service Desk No answers on this topic |
Usability | Atlassian | SMART Service Desk No answers on this topic |
Support Rating | Atlassian | SMART Service Desk No answers on this topic |
Alternatives Considered | Atlassian | SMART Service Desk No answers on this topic |
Return on Investment | Atlassian | SMART Service Desk No answers on this topic |
ScreenShots | Jira Service Management Screenshots |