involve.ai vs. Medallia Agent Connect
involve.ai vs. Medallia Agent Connect
Product | Rating | Most Used By | Product Summary | Starting Price |
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involve.ai | Mid-Size Companies (51-1,000 employees) | involve.ai is a Customer Intelligence Platform that gives teams complete visibility of all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date real-time data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience. | N/A | |
Medallia Agent Connect | N/A | Medallia Agent Connect (based on the former Stella Connect) is a CX suite of applications, performing customer feedback collection and service quality measurement, customer agent motivation tools, and employee engagement tools such as agent reward tools and performance tracking. Stella Connect was acquired by Medallia September 2020. | N/A |
involve.ai | Medallia Agent Connect | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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involve.ai | Medallia Agent Connect | |
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Top Cons |
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involve.ai | Medallia Agent Connect | |||||||||||||||
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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involve.ai | Medallia Agent Connect | |
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Small Businesses | Intercom Score 8.7 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
involve.ai | Medallia Agent Connect | |
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Likelihood to Recommend | 8.8 (2 ratings) | 9.0 (2 ratings) |
Support Rating | - (0 ratings) | 10.0 (1 ratings) |
involve.ai | Medallia Agent Connect | |
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Likelihood to Recommend | involve.ai | Medallia |
Pros | involve.ai | Medallia |
Cons | involve.ai | Medallia |
Support Rating | involve.ai No answers on this topic | Medallia |
Alternatives Considered | involve.ai | Medallia |
Return on Investment | involve.ai | Medallia |
ScreenShots | involve.ai Screenshots |