Icecream Screen Recorder vs. UserTesting

The unmoderated usability test on UserTesting is perfect. However, the tree test/card sort is not great, as you have two websites for it, and some functionalities are also missing. I also rarely use UserTesting AI quick insights because it's hard to believe these insights when sometimes the transcript is wrong!

Incentivized

• Unmoderated tests are easy to set up and for users to navigate.
• It has many features to help analyze a lot of feedback quickly. It highlights themes and sentiments and brings scores together.
• It's good for finding users to test with quickly and allows you to set particular criteria.
• It's great for exporting user feedback and highlight reels.

Incentivized

• Missing the ability to create folders or tag tests which have been sent out in multiple or successive rounds
• Word clouds for any verbal responses e.g. describe this page in 3 words
• More logic to how highlight reels are created, or info pop ups on why they have been created/any interesting segments (this may be more of an AI part to the tool)

Incentivized

I'm very happy with my experience of the product and the level of service and learning resources they provide. If the service becomes more expensive than it currently is then we might not be able to justify additional cost - but this is theoretical. I would recommend UserTesting and would ideally renew our contract.

Incentivized

Initially, I found the platform daunting, having never used a comparable site. However, I attended a series of workshops hosted by the UserTesting team, and thanks to their expert approach, I picked it up very quickly—so much so that I can now confidently teach my colleagues how to use the platform effectively.

Incentivized

Never encountered any problems

Incentivized

Perfectly fine. Never had any problems.

Incentivized

The regular CSR check ins are appreciated. They want to help facilitate us using the product to its fullest capacity. We've had regular trainings and office hours that help our team use the product better. Power sessions are also always appreciated, even just to pulse check a test plan or a panel criteria. They're always available and very helpful.

Incentivized

From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.

Incentivized

The quality of the participants: they usually have good feedback and act like "professional" users. Which is good when we want a few insights in a short amount of time. Also, the interface is good. I miss having more features, like a good transcription tool like we have in Condens

Incentivized

The package we have limits the number of people who can set up tests. This prevents us from scaling the use of the platform.

Incentivized

• Cost savings of over $100K as we dont involve our research vendors as much as we used to do in the past
• Better tested experience get out in the market quickly even when we don't have enough time available with our researchers; our designers who are well-trained on usertesting.com can test out quickly

Incentivized