Chose Intercom
Unlike Zendesk, Intercom has done it right, and continues to do so. Don't underestimate how important this is, we are many out in the market that feels this way
Product | Rating | Most Used By | Product Summary | Starting Price |
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HubSpot Service Hub | N/A | HubSpot Service Hub aims to bring customer service data and channels together in one place, and helps scale support through automation and self-service. According to the vendor, Service Hub provides more time for proactive service that delights, retains, and grows your customer base. | $50 per month | |
Intercom | N/A | Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service. | $39 per month per seat |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
HubSpot Service Hub | Intercom | |
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Considered Both Products | HubSpot Service Hub No answer on this topic | Intercom |
Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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HubSpot Service Hub | Intercom | |
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Small Businesses | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
HubSpot Service Hub | Intercom | |
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Likelihood to Recommend | 8.6 (12 ratings) | 9.1 (266 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.9 (174 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 7.0 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
HubSpot Service Hub | Intercom | |
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Likelihood to Recommend | HubSpot | Intercom |
Pros | HubSpot | Intercom |
Cons | HubSpot | Intercom |
Likelihood to Renew | HubSpot No answers on this topic | Intercom |
Usability | HubSpot No answers on this topic | Intercom |
Reliability and Availability | HubSpot No answers on this topic | Intercom |
Performance | HubSpot No answers on this topic | Intercom |
Support Rating | HubSpot No answers on this topic | Intercom |
Online Training | HubSpot No answers on this topic | Intercom |
Implementation Rating | HubSpot No answers on this topic | Intercom |
Alternatives Considered | HubSpot | Intercom |
Return on Investment | HubSpot | Intercom |
ScreenShots | HubSpot Service Hub Screenshots | Intercom Screenshots |