Grafana OnCall vs. Zenduty

Grafana OnCall

4 Reviews and Ratings

Zenduty

1 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Grafana OnCall	Score 8.2 out of 10	N/A	Grafana OnCall is an open source, easy-to-use on-call management tool built to help teams improve their collaboration and resolve incidents faster. Grafana OnCall (formerly known as Amixr) was started in 2018 at Amixr Inc., which Grafana Labs acquired in 2021.	$0
Zenduty	Score 9.0 out of 10	Small Businesses (1-50 employees)	The vendor describes Zenduty as a collaborative, end-to-end incident management system for the management of always-on services, helping teams orchestrate incident response for creating better user experiences and brand value. Zenduty centralizes critical alerts through predefined notification rules to ensure that the right people are notified at the right time and respond to and resolve incidents before it impacts customers. Zenduty supports over 100+ integrations and alert sources…	$0 per user per month

Pricing

Grafana OnCall

Zenduty

Editions & Modules

No answers on this topic

Freemium: $0.00
per user per month
Starter: $5.00
per user per month
Growth: $15.00
per user per month
Enterprise: $25.00
per user per month

Offerings

Pricing Offerings
Grafana OnCall	Zenduty
Free Trial
No	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Best Alternatives
	Grafana OnCall	Zenduty
Small Businesses	No answers on this topic	No answers on this topic
Medium-sized Companies	Freshservice Score 8.7 out of 10	Freshservice Score 8.7 out of 10
Enterprises	Freshservice Score 8.7 out of 10	Freshservice Score 8.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Grafana OnCall	Zenduty
Likelihood to Recommend	9.0 (1 ratings)	9.0 (1 ratings)

User Testimonials
	Grafana OnCall	Zenduty
Likelihood to Recommend	Grafana Labs One of the greatest drawback in any big companies is that different teams within an IT departments do not know what the others do. The worst case scenario is than Service Desk doesn't know where the issue resolution is and can not provide business with estimation recovery time as well as any update about the root cause of an issue. Grafana OnCall is the best tool that solved this misscolaboration in our company. Incentivized Verified User Anonymous Read full review	Zenduty Zenduty helps manage the incident alerts end to end. It can e integrated with Slack to alert the team. It's an easy to configure platform that trigger alerts such as Datadog, aws cloudwatch, GCP, etc. Zenduty leverages data to perform rapid RCAs and helps reduce future incidents. It also helps in automated communications for accelerated and frictionless collaboration between support staff and subject matter experts. Incentivized YG Yatin Garg Product Manager Read full review
Pros	Grafana Labs Interface and information visualization Escalations process with useful IF, ELSE alerting logic Simple integration with wide list of data sources and using of webhooks for non-supported sources. Incentivized Verified User Anonymous Read full review	Zenduty Real time alerts on critical events Incidents management Tasks delegations and personalised communications Incentivized YG Yatin Garg Product Manager Read full review
Cons	Grafana Labs Incident Response & Management for Developers Team (as well as tracking of an issue resolution process) Users alerting of issues with production systems Incentivized Verified User Anonymous Read full review	Zenduty Escalation option is limited, only straightforward top down even after re-assigning Override interface is confusing Lack of mobile app alerts and notifications Incentivized YG Yatin Garg Product Manager Read full review
Alternatives Considered	Grafana Labs Unlike Grafana OnCall tool Splunk On-Call solution looks more complicated and noticeably inferior in the visualization of the information presented (UI is not user friendly). Alerts re-route process looks totally illogical and you need some time to get with it. However Splunk On-Call looks more featurable out-of-box and has iOS and Android apps while Grafana OnCall provides a general dashboard apps only. Incentivized Verified User Anonymous Read full review	Zenduty Zenduty helps realise tangible impact of the incident resolution by detailed demos. Zenduty pricing is highly competitive and customised compared to other competitors. Zenduty tech support team is easily reachable and helps address any queries/ concerns on priority. Zenduty integration is super quick and easy. Zenduty can also be integrated with other tools such as Slack, gmail for real time updates. Incentivized YG Yatin Garg Product Manager Read full review
Return on Investment	Grafana Labs Reducing services downtime. Better users loyalty as a result of improving of intra-departments collaboration. Reducing the load of Service Desk. Incentivized Verified User Anonymous Read full review	Zenduty Decreased incidents by 40% Decrease in incident resolution and escalation time by 50% Increase in CSAT score by 40% Incentivized YG Yatin Garg Product Manager Read full review
ScreenShots		Zenduty Screenshots