Rescue is a remote
support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to
offer fast technical support and ensure a secure remote
support session for both the IT professional and the end user. From small
teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the…
N/A
GoTo Resolve
Score 8.1 out of 10
N/A
GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. It is presented by the vendor as…
$0
for 3 agents and unlimited endpoints
Pricing
LogMeIn Rescue by GoTo
GoTo Resolve
Editions & Modules
No answers on this topic
GoTo Resolve Free
$0
for 3 agents and unlimited endpoints
GoTo Resolve MDM
$2.75
per month per endpoint
GoTo Resolve Remote Support
$40
per month per user
GoTo Resolve Basic
$55
per month for 1 agent and 25 endpoints
GoTo Resolve Standard
$190
per month for 3 agents and 100 endpoints
Offerings
Pricing Offerings
LogMeIn Rescue by GoTo
GoTo Resolve
Free Trial
Yes
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
Prices are listed per month and billed annually.
Month to month contracts are also available
MDM is available as a standalone or as an add-on.
Additional endpoints and agents and save up to 20%
The products by Goto excels with the features provided along with the customer support. the features are always relevant and useful and according to the use. The customer support executive are helpful in Realtime and will assist and direct us incase of the issue faced or …
Both are good but not that user friendly as compared to logmein rescue. Rescue is better when you are using multiple remotes in one console or in one license
All of them provide the same sort of solutions. However, their customer service and the complexity of the features vary, and it was down to which one we found to be the easiest to set up and for our users to use without much support during the trial period. The price was also a …
We have tried other products, but none of them were as easy for the non-technical end-users to set up and use. When you need a secure, reliable connection, there's no product that works better for us than LogMeIn Rescue. This has been our go-to tool for 15+ years and will …
Have used TeamViewer, Bomgar, GoToAssist, GoToMeeting. LogMeIn Rescue is a light application that is easy to use in comparison to the other competitors. However, it's a bit pricey.
Compared to other software on the market, LogMeIn is one of the easiest software products to install and use across multiple departments in the same company. It has been one of the easiest from an admin side and it has been one of the easiest to use from a user and customer …
The ability to use unattended access is crucial. It is also a generous connection speed where we found that others were a little slower. I found the file transfer option easier than the other examples. The UI is more outdated than the competition, however. An update of that …
We chose GoTo Resolve because we had been long-time GoTo Assist users and they offered a promo at the time of our service renewal. In the end, I don't feel the portions of the software we use most are as polished as what we had become used to in GoTo Assist. Additionally, our …
Generally compared to other softwares we either used full time or evaluated partially the feature set of GoToAssist really attracted us. I don't think any one software (except perhaps LogMeIn) offered everything that GoToAssist did. The pricing was pretty acceptable as well. I …
In the end, we went with GTA because of price and feature balance. Bomgar had more features, specifically session recording, but for twice the cost, we couldn't justify that decision. Skype for Business is included in our MS contract, but it was missing the ability to do …
They are all very similar, but for us it came down to price. Gotoassist was very expensive and when we went to ScreenConnect, it was much cheaper. It was almost half price. For medium to large business, it probably makes sense as you can get bulk pricing, but for a smaller …
We were first using GoToMeeting for the remote support. However, it is not build for providing this solution. We then went with GoToAssist since they are by the same company and we like the product as it met our budget and we were happy with the functionality is provided. We …
TeamViewer is pretty good. It has a few less controls overall, but it works. While it is easy to use, there are a few extra steps needed to get a user installed and set up for me to use. It also has unattended access, which is always a plus. The main portal for GoToAssist just …
I like GoToAssist for customer support/training/troubleshooting - it is quick to connect / disconnect. It is easy for customers and they appreciate the security of knowing that there is no outside access after we disconnect - win/win.
I've used WebEx before, used to support Meeting Place from Cisco Systems. I have tried the freeware like join.me, and they used to have free logmein accounts. WebEx is confusing and messy with customers in comparison to GoToAssist which is very straight-forward. Meeting Place …