Google Cloud Contact Center AI vs. NAVOMI CRM Connect
Google Cloud Contact Center AI vs. NAVOMI CRM Connect
Product | Rating | Most Used By | Product Summary | Starting Price |
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Google Cloud Contact Center AI | N/A | Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by… | N/A | |
NAVOMI CRM Connect | N/A | NAVOMI developed CRM connectors embedded into contact centers’ platforms like LivePerson’s Conversational Cloud and Twilio Flex. CRM Connect integration and communication between contact center platforms and various CRM systems. This means that all the information the agent needs is available in the same place. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Google Cloud Contact Center AI | NAVOMI CRM Connect | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Webex Contact Center Score 8.7 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Google Cloud Contact Center AI | NAVOMI CRM Connect | |
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Likelihood to Recommend | 8.5 (13 ratings) | - (0 ratings) |
Likelihood to Renew | 9.0 (1 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Google Cloud Contact Center AI | NAVOMI CRM Connect | |
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Likelihood to Recommend | Google | NAVOMI No answers on this topic |
Pros | Google | NAVOMI No answers on this topic |
Cons | Google | NAVOMI No answers on this topic |
Likelihood to Renew | Google | NAVOMI No answers on this topic |
Usability | Google | NAVOMI No answers on this topic |
Alternatives Considered | Google | NAVOMI No answers on this topic |
Return on Investment | Google | NAVOMI No answers on this topic |
ScreenShots |