The NextGen Virtual Assistant is here
June 30, 2022
The NextGen Virtual Assistant is here
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Google Cloud Contact Center AI
One of the biggest challenges the business faced was selecting the right AI solution for the operation to work smoothly. Google Cloud Contact Centre AI was the best with AI and NLP-based conversations with customers and with smooth assisting of human agents for complex conversations. The sentiment score with DialogFlow was a really unique feature as it enabled to respond to users in accordance with the kind of emotions they were feeling.
Pros
- Speech to Text conversions
- Seamless integration to existing technology stack
- Sentimental Analysis
Cons
- It's still in the beginning phase of sentimental Analysis and more data sets can really help during tough conversations.
- Automation can be made a little simpler and basic for anyone to be able to work on it.
- Each instance of the software can have its own AI learning for a wider range of real time issues.
- Reduced efforts of customer care executives
- A lot of automation features
- Learning curve was long
Do you think Google Cloud Contact Center AI delivers good value for the price?
Yes
Are you happy with Google Cloud Contact Center AI's feature set?
Yes
Did Google Cloud Contact Center AI live up to sales and marketing promises?
Yes
Did implementation of Google Cloud Contact Center AI go as expected?
I wasn't involved with the implementation phase
Would you buy Google Cloud Contact Center AI again?
Yes
Comments
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