Genesys Cloud CX vs. SentiSum
Genesys Cloud CX vs. SentiSum
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
SentiSum | N/A | SentiSum, from the company of the same name headquartered in London, enables users to put the voice of the customer at the centre of a business's service operations, and make strategic customer experience, product and marketing decisions based on what customers want. SentiSum’s AI plugs into Zendesk, Dixa, Intercom, Gorgias or other service platforms to report on customer trends in real-time and automatically triage high-priority issues to relevant agents and teams. | $800 per month |
Genesys Cloud CX | SentiSum | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | SentiSum | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Genesys Cloud CX | SentiSum | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Genesys Cloud CX | SentiSum | |
---|---|---|
Small Businesses | CloudTalk Score 9.4 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Quadient Inspire Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | SentiSum | |
---|---|---|
Likelihood to Recommend | 8.7 (417 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.0 (69 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.1 (6 ratings) | - (0 ratings) |
Support Rating | 7.0 (98 ratings) | - (0 ratings) |
In-Person Training | 8.3 (5 ratings) | - (0 ratings) |
Online Training | 7.9 (11 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (19 ratings) | - (0 ratings) |
Configurability | 8.7 (6 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 6.5 (8 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.3 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.3 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | SentiSum | |
---|---|---|
Likelihood to Recommend | Genesys | SentiSum No answers on this topic |
Pros | Genesys | SentiSum No answers on this topic |
Cons | Genesys | SentiSum No answers on this topic |
Likelihood to Renew | Genesys | SentiSum No answers on this topic |
Usability | Genesys | SentiSum No answers on this topic |
Reliability and Availability | Genesys | SentiSum No answers on this topic |
Performance | Genesys | SentiSum No answers on this topic |
Support Rating | Genesys | SentiSum No answers on this topic |
In-Person Training | Genesys | SentiSum No answers on this topic |
Online Training | Genesys | SentiSum No answers on this topic |
Implementation Rating | Genesys | SentiSum No answers on this topic |
Alternatives Considered | Genesys | SentiSum No answers on this topic |
Contract Terms and Pricing Model | Genesys | SentiSum No answers on this topic |
Scalability | Genesys | SentiSum No answers on this topic |
Professional Services | Genesys | SentiSum No answers on this topic |
Return on Investment | Genesys | SentiSum No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots |