Freshsuccess vs. Strikedeck (discontinued)

Any SaaS company that needs to measure and track the health of client and user accounts will find the data provided by Natero extremely useful. If you have a support team that is tracking tickets, to-do-lists, etc. across different platforms, you'll be happy to know that you can consolidate most of those existing workflows into Natero, making this a single platform for your CES team to keep things running smoothly.

Incentivized

The system is good for Customer Success teams to get started and if all the users are updating it responsibly. There are not many checks and balances in the system so your team will have to be disciplined. The reason why I have not been generous with my rating is only because of the slow nature of support and upgrades to the product.

Incentivized

• Love the accounts view to see all my accounts, their health and some helpful stats!
• The charting is relevant and detailed for customers to understand their usage of our product. The look and feel is very clean and easy to understand.
• In the account, you can link to other documentation, which is great!

Incentivized

• Automating tasks within Playbooks
• Combine multiple sources of customer data
• Makes it easy to track and review customer status
• The Customer Support is outstanding - knowledgeable, helpful, responsive

Incentivized

• Make set up more self-service. We are changing a lot of systems, and it was challenging to have to coordinate every item with Natero.
• Automatically triggered emails based on certain usage.

Incentivized

• The knowledge base with content and videos is still work in progress.
• The support team was very responsive, but not consultative. I had to create from scratch most of the time.
• It was confusing to use.

Incentivized

I think the only thing holding me back from a 10 is the fact that I don't have that next step field and integration seems to break at times.

Incentivized

When we get issues with Strikedeck, we raise it internally with the Strikedeck admin team. They then contact Strikedeck and raise a support ticket. The turnaround time is quick quick. But from my personal use of Strikedeck, I have only come across few situations where a support ticket is raised with Strikedeck.

Incentivized

I highly recommend and prefer using Salesforce over Natero. Salesforce allows me to pull in as many fields into a report as I would like, compared to 14 different fields into Natero. I am able to view and make changes to information much quicker than Natero. I like Salesforce much more.

Incentivized

The lower price was why we went with Strikedeck over Gainsight or Totango.

Incentivized

• Visibility - We can now see in one place the many dimensions of customer health
• Focus - Knowing who is in trouble and how that affects the business means teams can focus on key accounts
• Insight - Natero shows the effectiveness of common actions, therefore we can improve processes over time

Incentivized

• Helps in better forecasting of revenue & customer retention.
• Provides Customer Success specific MIS.
• NPS survey help gauge customer pulse.

Incentivized