Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support.
Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,…
$0
Up to 10 agents per user
Salesforce Sales Cloud
Score 8.4 out of 10
N/A
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…
We chose Freshdesk for the variety of capabilities and easy-to-use features. Jobber lacked the analytics, history, sales features, and easy-to-use options needed to grow our business. Zendesk was not user-friendly and many of the "integrations" could only be connected by people …
- Zendesk vs Freshdesk is similar but FD is better than zendesk. - SF vs Freshdesk cost is almost ok but got better contacts in FD to begin with. - Siebel vs Freshdesk UI challenge are easier than Siebel. - Jira vs Freshdesk Cost effective than Jira.
Freshdesk was ultimately a more cost efficient option for our business than Zendesk. It also offered a wider suite of integrations (including Jira and Saleforce) which we heavily use for our business.
Salesforce Service Cloud required a longer deployment time for us. It also required adding different modules to achieve the same level of integration between channels and tools. HubSpot Service Hub allowed us to do something similar to what we currently have in Freshdesk, with …
Over our time using Freshdesk we have tried to always keep up-to-date with other options within the sector but we've never found anything that has made us consider changing the system. Aside from features and costs we've always felt valued and supported as a customer so there …
1. Freshdesk is best suited for ticket management. 2. Its very costly but still worth the price. 3. It has many features with multiple support channels including live chat, email, phone and social media.
1. Analytics are equally comparable in both solutions. 2. Using Zendesk it is easier to create workflows and customization is simpler if you require workflows in your tool. 3. FreshDesk is an effective incident management tool, but lacks some feature functionality which a …
In my opinion, Salesforce offers infinitely more customisation and integration opportunities than Freshdesk. That said, Freshdesk is a more straightforward user-friendly option that may be better suited to teams with less technical backing as its limited customisation …
ManageEngine was our first customer support ticketing system we implemented (instead of using a massive Excel file) - it vastly improved our ability to engage with customers, but we quickly outgrew it's feature-set and needing a solution that would continue to grow with us. Sale…
Easier to use and easier to transfer within departments and users. Better user interface. Freshdesk has a better and easier format to train clients and employees how to use. You can create individual private and public canned responses to make communicating to clients quicker …
Freshdesk plays very well against it's competitors. There is always more than one tool for any job - and it's about choosing the right tool. Freshdesk is less expensive than its competitors - orders of magnitude less expensive than Salesforce, and has about 80% of the …
We were previously using Salesforce, so from a head-to-head stance, I can tell you Freshdesk is much more pleasurable to use. When looking to replace Salesforce we were searching on other help desk products out there and Freshdesk was on the top of most of the lists we found, …
Spiceworks was too much work to get off the road and didn't offer much on the user's side. Freshservice is a lot more focused on IT work and I'd recommend starting with it. Desk.com is great for a whole organization, but rules frequently break with a mixed bag of how useful the …