Five9 vs. Google Cloud Contact Center AI
Five9 vs. Google Cloud Contact Center AI
Product | Rating | Most Used By | Product Summary | Starting Price |
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Five9 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | N/A | |
Google Cloud Contact Center AI | N/A | Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by… | N/A |
Five9 | Google Cloud Contact Center AI | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | — | ||||||||||||||
More Pricing Information |
Five9 | Google Cloud Contact Center AI | |
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Top Pros | No answers on this topic | |
Top Cons |
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Five9 | Google Cloud Contact Center AI | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Five9 | Google Cloud Contact Center AI | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Five9 | Google Cloud Contact Center AI | |
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Likelihood to Recommend | 7.3 (38 ratings) | 8.5 (13 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | 9.0 (1 ratings) |
Usability | 9.0 (1 ratings) | 9.0 (1 ratings) |
Availability | 9.0 (1 ratings) | - (0 ratings) |
Performance | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (9 ratings) | - (0 ratings) |
Online Training | 10.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Configurability | 9.0 (1 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 8.0 (1 ratings) | - (0 ratings) |
Ease of integration | 9.0 (1 ratings) | - (0 ratings) |
Product Scalability | 9.0 (1 ratings) | - (0 ratings) |
Professional Services | 9.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 8.0 (1 ratings) | - (0 ratings) |
Five9 | Google Cloud Contact Center AI | |
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Likelihood to Recommend | ![]() Five9
| Google
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Pros | ![]() Five9
| Google
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Cons | ![]() Five9
| Google
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Likelihood to Renew | ![]() Five9
| Google
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Usability | ![]() Five9
| Google
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Reliability and Availability | ![]() Five9
| Google No answers on this topic |
Performance | ![]() Five9
| Google No answers on this topic |
Support Rating | ![]() Five9
| Google No answers on this topic |
Online Training | ![]() Five9
| Google No answers on this topic |
Implementation Rating | ![]() Five9
| Google No answers on this topic |
Alternatives Considered | ![]() Five9
| Google
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Contract Terms and Pricing Model | ![]() Five9
| Google No answers on this topic |
Scalability | ![]() Five9
| Google No answers on this topic |
Professional Services | ![]() Five9
| Google No answers on this topic |
Return on Investment | ![]() Five9
| Google
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ScreenShots | Five9 Screenshots |