Likelihood to Recommend Its very good for onboarding processes which have a time line but if you are looking to start an employee quickly then their checks can take a long time before they are complete.
Their checks for non uk based employees are very efficient.
Aisha Dean Senior People Advisor (Tech,Product & Ops)
Read full review HireRight's background checking has some improvements and could hold some more historical data more than 150 days. We have had employees move from one jobsite to the other for this client and we can't look up if they have had a background check done through HireRight before if it is more than 150 days, so we end up ordering another one and duplicate/pay for extra background checks
Read full review Pros Criminal records checks Right to work checks Credit checks Aisha Dean Senior People Advisor (Tech,Product & Ops)
Read full review Customer service is very useful and we get a swift response from them. It is integrated with our workflow so its easy to set up. It creates a record of each employee in the system which makes it simple to store data safely. Read full review Cons Reference checks Recalling checks made in error Right to work app functionality Aisha Dean Senior People Advisor (Tech,Product & Ops)
Read full review Front line support is lacking. They take a long time to process requests, and we are often told that they are unable to assist us with items that, we know from personal experience, is within their power to do. Collection Site Network is difficult to maintain if you plan to add any additional sites aside from HireRight's preferred partners. Sometimes, we value convenience over minimal cost savings, and the setup time for these sites is too long. Once added to the system, there is no way for us to distinguish between custom sites and the sites HireRight has preferred terms with. Communication of service interruption. When issues arise outside of scheduled maintenance, we often hear about it from our users, not HireRight. When we follow up with support, we never receive ETAs for a solution, so we have no useful information to pass along to our hiring managers. It is very frustrating when the product is not working at 100% and we have no idea when we can expect it to be fixed. Read full review Likelihood to Renew There have been no issues with this vendor. They provide exactly what they claimed they would and have excellent customer service
Read full review Usability Always room for improvement that could make the platform a lot more user friendly and easier to navigate
Read full review Support Rating I've worked with Barbara several different times during my time with HireRight. And she is absolutely the best. She helped me with the integration side of things which was delightful because that can be somewhat confusing. She always responded to my emails and my needs in a very good timely manner. Can't complain about the support at all.
Read full review Alternatives Considered Better communication with helpdesk, issues resolved in timely manner without my having to chase alot. Lots of contact with out account manager with experian, help desk are more responsive also. The overall professional presentation of the service and reputable name with experian, which ultimately ed me to switch providers
Aisha Dean Senior People Advisor (Tech,Product & Ops)
Read full review I enjoy HireRight much more as I am able to have more customizable features in the application as well as run reports that allow me to have increased efficiency in the hire process and know where all employees are in the process at any point in time. We selected HireRight due to these features as well as the decreased licensing cost.
Read full review Return on Investment Good ROI, more efficient than other platforms Pricing is easy to understand and consistent and is flat rate Ability to perform overseas checks- worked well for our business which was scaling into other territories Lots of products to choose from- but we had a bespoke package so diidnt need so many options Aisha Dean Senior People Advisor (Tech,Product & Ops)
Read full review HireRight is a Pay as You Go platform, so there are no long-term contracts to worry about. We customized our template for the information we consistently need and fill in the demographics. I would say that the ROI is 100% - we have been able to vet out the less desirable candidates based on some of the information. Read full review ScreenShots