Overall Satisfaction with HireRight
Pros
- Paperless screenings. The ability to send an email invitation to a candidate so they can complete and submit their own background investigation information was a game changer. It has sped up our process and made the completion of the required paperwork easier for candidates. Best of all, we were able to do away with our old, manual paper packet of pre-employment forms.
- Random Drug Screenings. The batch upload option for random drug screening rosters works well and is intuitive. The selections are made accurately and in a timely manner. We have the ability to directly notify the manager of selected employees from the system, without the need for additional paperwork.
- HireRight offers a wide assortment of training options, both for users of the system as well as compliance updates. This has made it easier for our Employee Services team to stay on top of regulatory changes.
Cons
- Front line support is lacking. They take a long time to process requests, and we are often told that they are unable to assist us with items that, we know from personal experience, is within their power to do.
- Collection Site Network is difficult to maintain if you plan to add any additional sites aside from HireRight's preferred partners. Sometimes, we value convenience over minimal cost savings, and the setup time for these sites is too long. Once added to the system, there is no way for us to distinguish between custom sites and the sites HireRight has preferred terms with.
- Communication of service interruption. When issues arise outside of scheduled maintenance, we often hear about it from our users, not HireRight. When we follow up with support, we never receive ETAs for a solution, so we have no useful information to pass along to our hiring managers. It is very frustrating when the product is not working at 100% and we have no idea when we can expect it to be fixed.
- Improved candidate experience. Our process is now more modern and appealing to candidates, as well as easier to complete.
- Pre-employment screening times have improved, reducing our time to hire. This helps us get new hires onboarded and working faster, which is a win for our new hires and our location managers.
- Online document retention keeps confidential information secure, and reduces the paperwork and clutter we are forced to manage on-site.
HireRight Feature Ratings
HireRight Support
Pros | Cons |
---|---|
Quick Initial Response | Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times |
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