Likelihood to Recommend Customers love having their own online account that shows their current pricing on items. We love this too, as when you put in the specific markup they receive on each item, the price will automatically change for them. All we need to worry about is updating our costs then. The big bugaboo for me is the fact that we cannot simply copy a SKU. Being a PPE supplier there are thousands of items that are similar (ex: glasses just with a different lens color), where being able to copy and edit what you need would be ideal. There are so many items we'd like to add to our site at times, but we think about the time that it would require and sometimes we do not follow through with adding because of this issue
Read full review SAP commerce cloud helps greatly with inventory tracking. It also helps cut down on code issues when special codes are added to the site. The ease of inventory and reorder is a time saver. Month end is easier than it was before using the platform. It is suitable for b2b applications.
Read full review Pros Very easy to onboard products Pricing updates are easy due to bulk editing (export to excel -> import back to EvoX) It's easy to run promotions / sales with just a few clicks SEO options with ready to grab site map Read full review Centralized Data Management: SAP Commerce Cloud excels in centralizing data from various operational sectors, which is pivotal in the chemicals industry. This feature allows for better oversight and management of complex supply chains, regulatory compliance, and customer interactions. Having a single source of truth for crucial business data minimizes discrepancies and promotes informed decision-making. Real-Time Data Processing: The real-time data processing capability of SAP Commerce Cloud is invaluable. It aids in timely adherence to regulatory changes and helps in meeting customer demands promptly. In a sector where regulations and market conditions are ever-evolving, real-time data processing is fundamental for maintaining compliance and ensuring customer satisfaction. Read full review Cons As I already mentioned some testing button for email templates would be great. It would be great that there are more themes that people can choose from. Even thought there are lots of training videos I would like to see even more especially on some advanced features and capabilities. Read full review It's a little pricey; further cost reductions will expand product selection; also, trained operators are required. HAC occasionally functions extremely slowly and does not provide any problem messages; it simply gets stuck. Logging into the Backoffice for testing purposes causes a lot of trouble; it does not enable us to log in in one attempt, and the page refreshes every time we enter in the credentials. Read full review Likelihood to Renew It is a good platform with good customizable features for our customers.
Read full review I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
Erin Riggers Presentation Layer Architect & Development Manager
Read full review Usability It is easy to use and as they have been updating their platform, it has gotten even much more easier to utilize and navigate.
Read full review So far, we are happy with the overall implementation using SAP Commerce Cloud, right from on-boarding and hand holding us during the implementation phase, reviewing the production release plan and the suggestions from SAP. As we grow and would like to build functionalities much faster, we except SAP Commerce Cloud to focus and implement on areas like Headless, improvements in PIM, enhancing the content management capabilities etc.,
Read full review Support Rating They are extremely efficient and quick to answer/respond to all of my questions an concerns. They also provided me with support articles that I can save and look back on in the future.
Read full review We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
Read full review Implementation Rating Scalability of the product was good Seamless integrations were helped in reducing the implementation for the development team to integrate with the SAP ERP Product framework helped customer to customize and adapt the new features which were developed basis business processes and ease of customer experience. Deployment and creation of the build becomes very easy with the CCv2 setup.
Read full review Alternatives Considered Evolution X feels better built specifically for our industry and helps to provide relevant supplier catalogues, it also opens us up to dialogue with new suppliers and partnerships to form around this. For instance our ACCO account has grown by x8 since we started adding their catalogue by Fusion Data via EVOX.
PrestaShop is all added by spreadsheet and there is no pre-populated catalogue ready to add which means it relies on our in-house capabilities or the supplier to provide feeds to import which not many of them have
Read full review SAP Commerce Cloud stands out due to its robust customization options, scalability, and omnichannel capabilities, allowing us to tailor experiences across various touchpoints seamlessly. We selected it because of its proven track record in handling complex e-commerce needs, aligning perfectly with our goal to provide a highly personalized and scalable online shopping experience.
Read full review Scalability The business users/admins were able to quickly segment products by brand, allowing for unique branding and header-less page design. As new products are added to the SAP backend, all characteristics and pricing automatically migrate to Commerce Cloud. We also segment our user sign-on (domains) by brand and allow targeting displays.
Read full review Return on Investment We have had many more online orders from people we haven't done business with before, which is great We've saved tons of time with creating customer's accounts to automatically display their marked up priced on items. (no longer need to physically update some of these individual's quote forms) This website is much more up to date and user friendly than our previous platform Read full review It has a positive impact on my client's business and ROI is higher than expected. As orders count is increasing due to smooth and better experience. My current client's customers have given very positive experience about new website built on SAP Commerce Cloud. Due to SAP Commerce Cloud website rollout is very easy and due to it, my current client has introduced around 25 websites. As SAP Commerce Cloud logic needs to develop once and can be reused for multiple websites easily with minimal effort. Branding is also very easy as promotions, events can be implemented on the website easily and with minimum time. Read full review ScreenShots SAP Commerce Cloud Screenshots