Dolby Conference Phone (Dolby Voice) vs. Polycom Trio

Implementing these units within our business reduced the number of support requests to our internal IT support desk. This was simply because these units are so simple to use. The user books a video conference meeting within Outlook and includes the meeting room they wish to hold the video conference in. Within five minutes, their meeting is recognized on the Dolby Conference Phone (Dolby Voice). Their meeting is also shown on the TV screen within the meeting room so that other people can see who will be using the room. On entering the room, the user simply touches the Join button next to their meeting on the Dolby Conference Phone (Dolby Voice), normally in the middle of the table, and within a few seconds, the meeting room has joined the video conference meeting.

We have Polycom Trio for all our conference rooms which do not need video. They work perfectly well, providing excellent quality, sound and features. The sound quality is good for small to medium rooms. We have added additional mic pods for large conference rooms, helps to get voice from users speaking from corners of room. Registers/Integrates fairly easily with Unified Communications platform.

• One-touch easy-to-join meeting
• Supports two TV screens
• Supports laptop screens on two TV screens without joining a video conference
• Reduces mess of cables In the room
• Dolby audio sound quality
• Speaker and microphone within the same unit on the table
• Supports wide range of cameras, including their own cameras
• Easy to clean
• Robust

• Audio conferencing is wonderful. This product really excels at audio. Connecting up to Skype for Business Online, we have been able to place regular phone calls as well as Skype based calls. Quality of audio is excellent. This really depends on the amount of bandwidth you have. I really recommend if you have over 5Mbps of available bandwidth.

Incentivized

• Support of three TV screens would be nice In some rooms

• Our greatest disappointment in Polycom Trio was the lag in using the screen, it wasn't nearly as intuitive and "snappy" as the iPads were.
• Paired next to the iPad's, the Polycom Trio was much more expensive and couldn't be a justified member of our mass Zoom Room adoption.

Incentivized

This rating is given because it is simple for us--a no-brainer to replace these units with a new Dolby video conferencing device. The fact that these units make the room neater and make it very easy for a user to onboard and use, just makes it a must-have item. The Linux version of these units is also easier to use with a little software patching required. For us, we can also use the Microsoft Teams gateway.

That this unit is so easy for users to use. To join a meeting is a simple one-touch join. If they have not added the meeting room to their invite, then entering the meeting ID into the unit via the touch screen on the flying saucer is very easy. The mute button is on the top of the unit and shows a red LED circle when on mute.

A well known product that most users are familiar with and simple enough for new users to learn and understand.

Incentivized

When we have asked the question to either BlueJeans or Dolby, we have been given the answer quickly. To be honest, the number of times that we have had to go to support on these units has been very low--maybe once a quarter.

I have never contacted support for this product.

Incentivized

We did not have any key issues during the implementation. The units are very easy to configure for BlueJeans. When you first turn on the unit, you select the video conferencing platform that you are using. The wizard will then request various information (e.g., IP address, network) and then look for software updates. Once completed, the unit can be installed in the meeting room. The unit will run off a PoE network lead, so one lead to the unit.

The biggest issue with others that we find is that no one has a simple one-touch method for users to join a video conference meeting. With most others, we found you either have to find your meeting or manually enter your meeting. With Dolby Conference Phone (Dolby Voice), you are straight into the room--one touch and in the meeting.

Polycom Trio provides better conference call quality, picks up voice from corners of the room with additional mics for large room, better widescreen display, and it was mostly the user satisfaction which made us choose Polycom Trio.

• 95% reduction in IT support desk requests for help with the equipment
• High-quality microphone and speaker
• Robust, smart, clean looking.
• Supports two TVs
• Supports a number of cameras

• Increase in Conference Call productivity. Using the Skype For Business integration, we can share content on screen and hold video conferences where anyone can join with a skype for business account.
• Users have adopted the system easily.
• Reduced travel expenses for meetings.

Incentivized