Trio has worked wonderfully for our organization
January 30, 2018

Trio has worked wonderfully for our organization

Jason Holt | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

8800

Overall Satisfaction with Polycom Trio

We use the Polycom Trio to video conference with locations across countries. We use the Skype integration for the video conference capabilities. It is used by the whole organization and helps us to communicate face to face with users spread across North America.

Pros

  • Lync/Skype Integration - The Trio can be used in an existing organization that regularly uses Skype for Business, it makes the user experience seamless.
  • Phone Conferences - If you have the PBX Licenses installed, the phone can be used to dial out and receive phone calls inbound. Sound Clarity is very good.
  • Video Conference - Fair video quality for using existing Skype for Business infrastructure.

Cons

  • Skype Functionality is a bit buggy, at least on earlier versions. Updates have improved functionality, but i'd like to have an easier way to manage the content displayed on Screen.
  • Ability to use as a SIP phone while still using Skype functionality would be the best feature, unfortunately the way it currently works, you can only either use the Skype functionality or the SIP Functionality. Which means we have to pay per month for Skype PBX Licenses and cannot integrate directly into our PBX with an internal extension.
  • Increase in Conference Call productivity. Using the Skype For Business integration, we can share content on screen and hold video conferences where anyone can join with a skype for business account.
  • Users have adopted the system easily.
  • Reduced travel expenses for meetings.
This is well suited for an Office 365 environment, or people looking for an entry-level video conference system.

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