Likelihood to Recommend Board member meetings and discussions around governance, compliance, financial risk analysis, and risk management. The sharing of confidential documents is very secure and well-suited to use. The security of discussion is a great feature among members and leadership. Business record management is easily shared and managed, and we’re very pleased with the outcome.
Read full review KnowBe4 KCM GRC Platform is well suited for a company that knows what they're doing compliance wise and needs to save time doing it. It won't be something you can spend a few hours on and then put on autopilot. It was made to create a rhythm within your own team, and you'll need to have the buy-in. It's useful for IT and Legal teams that already have a vendor risk management process, but want to have a better handle on it. Giving an outside auditor read-only access to a scope is also a huge time saver.
Read full review Pros Enhance business compliance by maintaining records and documents for all our processes and reports, which allows us to not worry about training new people in case resources are transferred. We integrated risk assessment tools and business continuity plans, which allowed proactive identification and mitigation of potential business risks. It helped to secure communication channels with confidential discussions and document sharing among team members and leadership. Read full review Mapping controls across different compliance frameworks. It saves you a ton of time and energy! Performing risk assessments at the granularity that you prefer, splitting assessments across departments and teams if you wish. Read full review Cons too many clicks in Projects to get on the right page. In Results: when you want to apply a filter you need to click twice, not user friendly. it could be very useful to add computed field in Results rather than using a Robots for that. It could help clients to create better reporting without having ACL for Windows skills! Read full review Vendor management has a few kinks to work out. We want to be able to do internal questionnaires for vendors as a compliance checklist before we sign off on a contract. Nothing in the works yet, but there are a few workarounds. The navigation between different tasks in scope is clunky, and it's easy to lose your place, and it forces you back to the main page of the scope to retrace your steps. Read full review Support Rating HighBond by Galvanize support has some of the best and fastest support that I have experienced. Though we only contact them through emails, they were quick to provide insightful information about our problems. Whenever we email them about an issue, they would be able to reply in less than an hour, ready and prepared with useful solutions to address the issue.
Read full review Support from KnowBe4 KCM GRC Platform is always great. It's always in-house localized support, with excellent response times, and dedicated Customer Success Managers to answer the bulk of your questions or take your suggestions and make them a feature request. They will also reach out at least quarterly and do health checks to make sure you're using the platform to the best of your ability.
Read full review Implementation Rating I was not involved in the implementation, but i do think the interface works well and is a great tool to centralize our compliance program. I'm currently in the process of exploring many of the advanced features and using the Diligent Academy to learn about some of these exciting features to add value to our organization. I recently attended a CPE and was very impressed with the presenters and their energy and knowledge of the product
Read full review Alternatives Considered Digital one was focused on risk and governance while other tools we reviewed were more generic for data analysis across different use cases. As a heavily regulated industry, we needed a dedicated risk monitoring framework and Digital One helped accomplish that
Read full review Quantivate and Fusion were the other two options we checked out. The quantity was high, and a good bit more expensive, but it was the best performing with its platform. They also had more modules that each cost extra to add to your subscription. KnowBe4 KCM GRC Platform was all-in-one and a little less mature, but the better buy. Fusion was hard to follow in the demo, and I was not overly impressed. I may have made my decision early enough in the demo to not pay much more attention to it.
Read full review Return on Investment It has saved me time generating status reports It has saved me time in coordinating with others to obtain information, since it tracks requests and sends reminders It saves time with to dos and open reviews to keep track of tasks to be completed Read full review Just having the capacity to do things the right way, and formally, has driven some of our compliance efforts. Due to licensing limitations, we likely overspent on seats to the platform that we didn't need but also didn't want to miss out on. Read full review ScreenShots Diligent One Platform Screenshots KCM GRC Platform Screenshots