Digital River vs. EvolutionX

Well suited if you are wanting to implement a solution with minimal staff or resources to support a large project such as E-Commerce software delivery.

Customers love having their own online account that shows their current pricing on items. We love this too, as when you put in the specific markup they receive on each item, the price will automatically change for them. All we need to worry about is updating our costs then. The big bugaboo for me is the fact that we cannot simply copy a SKU. Being a PPE supplier there are thousands of items that are similar (ex: glasses just with a different lens color), where being able to copy and edit what you need would be ideal. There are so many items we'd like to add to our site at times, but we think about the time that it would require and sometimes we do not follow through with adding because of this issue

Incentivized

• Digital River's email marketing arm has always been top notch. They are very connected with their customers, quick to alert us to any problems they are experiencing and respond if we bring something to their attention.
• The Global Commerce platform has grown leaps and bounds in the last few years. Its great having a cloud based ecommerce platform that can be accessed securely from any computer in the world.
• Worldwide payments continues to be a Digital River strong point. They are continually investigating and and doing the work necessary to new countries and locales to their platform.

• Very easy to onboard products
• Pricing updates are easy due to bulk editing (export to excel -> import back to EvoX)
• It's easy to run promotions / sales with just a few clicks
• SEO options with ready to grab site map

Incentivized

• Their flexibility and customizability are lacking. Changes to our cart or store require a lot of lead time discussions and development time.
• They have many strange UI implementations for things. One search bar is a wildcard match, while another is a string match. One setting might break your product, or be editable once, but you cannot change it after that one time.

Incentivized

• As I already mentioned some testing button for email templates would be great.
• It would be great that there are more themes that people can choose from.
• Even thought there are lots of training videos I would like to see even more especially on some advanced features and capabilities.

N/A I wasn't the person that implemented or recommended Digital River. But from an eCommerce standpoint I liked the organization overall and would recommend it.

It is a good platform with good customizable features for our customers.

Incentivized

It is easy to use and as they have been updating their platform, it has gotten even much more easier to utilize and navigate.

Incentivized

They are extremely efficient and quick to answer/respond to all of my questions an concerns. They also provided me with support articles that I can save and look back on in the future.

Incentivized

We evaluated our ability to expand internationally with our current e-commerce platform and decided we could get to market faster with Digital River

Evolution X feels better built specifically for our industry and helps to provide relevant supplier catalogues, it also opens us up to dialogue with new suppliers and partnerships to form around this. For instance our ACCO account has grown by x8 since we started adding their catalogue by Fusion Data via EVOX. PrestaShop is all added by spreadsheet and there is no pre-populated catalogue ready to add which means it relies on our in-house capabilities or the supplier to provide feeds to import which not many of them have

Incentivized

• Definitely positive impact in local markets
• Positive impact in email marketing
• Some positive experience with tailoring it for our business objectives

Incentivized

• We have had many more online orders from people we haven't done business with before, which is great
• We've saved tons of time with creating customer's accounts to automatically display their marked up priced on items. (no longer need to physically update some of these individual's quote forms)
• This website is much more up to date and user friendly than our previous platform

Incentivized