Chose Totango
Totango was much more affordable and more functional than Gainsight and CSB
Product | Rating | Most Used By | Product Summary | Starting Price |
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CustomerSuccessBox | Mid-Size Companies (51-1,000 employees) | What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores.… | N/A | |
Totango | N/A | Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024. | N/A |
CustomerSuccessBox | Totango | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | $499 per user | Optional | ||||||||||||||
Additional Details | The pricing is different for the types of businesses to which CustomerSuccessBox caters to- 1. Grow- For businesses who want to start with the customer success initiative with a small success team 2. Business- For businesses with mature customer success practices and a large success team 3. Enterprise- For businesses who want to extend with the customer success initiative across a range of products and teams. For more info on pricing, checkout https://customersuccessbox.com/pricing/ | Each package gives teams a 360° customer account profile, customer health scoring, customer journey program templates (SuccessBLOCS), automated workflows (SuccessPlays), email campaigns, self-paced onboarding, and customer support. | ||||||||||||||
More Pricing Information |
CustomerSuccessBox | Totango | |
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Considered Both Products | CustomerSuccessBox No answer on this topic | Totango |
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Customer Success Management |
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CSM Reporting & Analytics |
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CustomerSuccessBox | Totango | |
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Small Businesses | Intercom Score 8.7 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CustomerSuccessBox | Totango | |
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Likelihood to Recommend | 9.5 (15 ratings) | 8.3 (261 ratings) |
Likelihood to Renew | - (0 ratings) | 7.4 (8 ratings) |
Usability | 9.3 (15 ratings) | 8.6 (95 ratings) |
Availability | - (0 ratings) | 9.9 (3 ratings) |
Performance | - (0 ratings) | 8.8 (2 ratings) |
Support Rating | 9.3 (15 ratings) | 8.1 (93 ratings) |
Online Training | - (0 ratings) | 7.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (12 ratings) |
Configurability | - (0 ratings) | 8.2 (4 ratings) |
Ease of integration | - (0 ratings) | 8.0 (8 ratings) |
Product Scalability | - (0 ratings) | 9.8 (3 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 8.0 (1 ratings) |
CustomerSuccessBox | Totango | |
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Likelihood to Recommend | Customer Success Box | Totango |
Pros | Customer Success Box | Totango |
Cons | Customer Success Box | Totango |
Likelihood to Renew | Customer Success Box No answers on this topic | Totango |
Usability | Customer Success Box | Totango |
Reliability and Availability | Customer Success Box No answers on this topic | Totango |
Performance | Customer Success Box No answers on this topic | Totango |
Support Rating | Customer Success Box | Totango |
Online Training | Customer Success Box No answers on this topic | Totango |
Implementation Rating | Customer Success Box No answers on this topic | Totango |
Alternatives Considered | Customer Success Box | Totango |
Scalability | Customer Success Box No answers on this topic | Totango |
Return on Investment | Customer Success Box | Totango |
ScreenShots | CustomerSuccessBox Screenshots | Totango Screenshots |