Must have software for customer success teams
Overall Satisfaction with CustomerSuccessBox
We use CustomerSuccessBox as a tool to retain our MRR. It helps me manage my portfolio and be super proactive. We use this software company-wide, not just in the customer success department but also in account management and marketing. For account managers, we get to see the health of the existing accounts and also potential threats. For marketing, it helps in finding out referenceable customers and users.
Pros
- to monitor the health of accounts
- to identify potential threats
- to find out upselling opportunities
- for quick on-boarding
Cons
- Templates for note taking
- We were able to increase our upsell by 20%
I have not evaluated any other software. Nor have I used it. My manager has chosen this software. I'm not the decision maker, my management takes care of all this. I also use Freshdesk, Mixpanel and Hubspot for managing my other work. Good news is, all these are integrated with CustomerSuccessBox.
Do you think CustomerSuccessBox delivers good value for the price?
Yes
Are you happy with CustomerSuccessBox's feature set?
Yes
Did CustomerSuccessBox live up to sales and marketing promises?
Yes
Did implementation of CustomerSuccessBox go as expected?
Yes
Would you buy CustomerSuccessBox again?
Yes
Comments
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