Custify vs. UserTesting
Custify vs. UserTesting
Product | Rating | Most Used By | Product Summary | Starting Price |
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Custify | Small Businesses (1-50 employees) | Custify is a customer success platform designed for B2B SaaS businesses. It helps users better meet customers' needs, reduce churn and increase lifetime value. The user can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in its dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has… | N/A | |
UserTesting | N/A | UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business demands. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Custify | UserTesting | |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Custify | UserTesting | |
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Small Businesses | Intercom Score 8.8 out of 10 | Smartlook Score 8.3 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Optimizely Web Experimentation Score 8.7 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.9 out of 10 | Optimizely Web Experimentation Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Custify | UserTesting | |
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Likelihood to Recommend | 9.0 (11 ratings) | 8.2 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 3.6 (6 ratings) |
Usability | 9.0 (2 ratings) | 8.5 (139 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | 9.0 (2 ratings) | 8.4 (139 ratings) |
Implementation Rating | - (0 ratings) | 6.3 (4 ratings) |
Configurability | - (0 ratings) | 7.3 (1 ratings) |
Product Scalability | - (0 ratings) | 7.3 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (1 ratings) |
Custify | UserTesting | |
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Likelihood to Recommend | Custify
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Pros | Custify
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Cons | Custify
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Likelihood to Renew | Custify No answers on this topic | UserTesting
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Usability | Custify
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Reliability and Availability | Custify No answers on this topic | UserTesting
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Performance | Custify No answers on this topic | UserTesting
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Support Rating | Custify
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Implementation Rating | Custify No answers on this topic | UserTesting
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Alternatives Considered | Custify
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Scalability | Custify No answers on this topic | UserTesting
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Return on Investment | Custify
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ScreenShots | Custify Screenshots | UserTesting Screenshots |