Likelihood to Recommend It is well suited to a user community that is computer savvy. It is great for posting service requests because they can be done from a smartphone while walking through the building. Classified ads are helpful in allowing residents to rent parking spots or sell goods. The Survey feature is helpful for measuring the pulse of the community on different issues.
Read full review Entrata isn't perfect, but it is heads and shoulders above its competitors. They consistently respond to customer needs and continually add to their suite of services. The platform is attractive and was built for Google Chrome from the get-go, unlike some competitors that were stuck on Internet Explorer for years and years. That might not mean much to some, but I think it exemplifies that Entrata puts user experience first. It has a robust array of functions and I'm happy to use it. For email marketing, Entrata is great. If you market by text message, Entrata is probably not your best bet. Customers are opted out of texts by default, so we've had to explore other avenues for mass text communications.
Read full review Pros It allows me to manage the contact information for residents, owners, staff and contractors all in one. It allows me to communicate with a selected group of people at a time. It allows me to customize the amenities, pool, billiards, party room, etc. in a user-friendly way. It has a store feature for residents to purchase products conveniently with their credit card. Read full review Integration of lead-generation database with a website. Ease of communication with apartment residents via email marketing, text, and web messaging. Streamlined invoice and purchase management. Standard website CMS functionality. Unlimited file and asset storage in the cloud. Read full review Cons The home screen is not very modern. There are graphs and silly things on there. Emailing the help desk doesn't seem to work....an electronic response comes in but not an answer. If you call, you get a live agent immediately though. Everything else is great. Read full review Sometimes, some of our customers won't require a follow-up but there isn't an option to opt them out of follow-ups but the leads will still appear. Access. Some of the things that should be accessible to all team members aren't (creating templates, saving signatures, or seeing credit screening details) and putting in a ticket or asking for permission can be time-consuming. Read full review Support Rating Condo Control Central is a modern, convenient and powerful tool for our Condominium Corporation, which allows us to effectively automate its communication processes. CCC includes many sections such as announcements, service requests, security reports, as well as a reliable communication system.
Read full review I've used Entrata with three companies, all of whom have had an in-house liaison to the company. Consequently, I haven't had to work directly with Entrata support on very many occasions. However, I have personally seen feature requests added to the platform in a timely manner. That kind of service is rare in this industry.
Read full review Alternatives Considered The interface is clean and self explanatory. It is easy to operate and communication has been made so easy and secure.
Read full review Entrata is completely cloud-based and provides much more integrated functionality, but fewer custom features. Also, Entrata's UI could be greatly improved. Overall, Entrata's API is more open and allows for more third-party integrations and ILS connectivity over time than its competitors. Combining the marketing portal (website, email marketing, SMS) with leasing management (renter invoices, rent collection, late fees, move in/move out checklists) provides for a unique, bundled service platform.
Read full review Return on Investment As Fire & Safety Chair, I now have the platform to organize, plan, and communicate to all residents and owners in the building. As chair of the social committee I can plan, book, advertise and communicate all events to the entire group of tenants and owners As workshop chair, I post rules, notices and privileges of registered users of the shop. Read full review Entrata has helped keep our budgeting in order and has made it simple to generate financial reports. Read full review ScreenShots Condo Control Screenshots