Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
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Clari Copilot
Score 8.9 out of 10
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Clari Copilot helps revenue teams win revenue-critical moments. Clari Copilot’s conversation intelligence platform gives reps and managers tools to compete, spot revenue leak, and close deals. It offers: Real-time battlecards and monologue alerts, so reps can navigate objections with ease and learn from winning behavior. And managers can track rep performance…
Chorus.ai's transcription and call analysis were the best among the options we evaluated. We found the pricing to be reasonable for the product quality, and hence we went ahead with it.
Having used similar tools in the past, I found Chorus.ai to be most effective due to its accuracy. It's pretty accurate when it comes to transcripts, speaker ratio and search functionality. Overall it's a pretty solid tool for call reviews.
We evaluated wingman, Gong and chorus. Settled on Wingman because of their features and then being cost effective as well. I've used Gong before in an earlier organization but would vouch for Wingman over Gong primarily because Gong is very expensive. Wingman provides the best …
We evaluated Gong and Chorus and we felt that each competitor had feature parity, meaning each of the competitors didn't have wildly different offerings. When it came down to our needs at the time, we really just needed a tool to help with a share of voice and rep training. We …
I have used Gong and ExecVision, I would say that those are on opposite ends of the spectrum of offering a full suite of call recording, coaching, and AI. Wingman is much more comparable to Gong and was so easy to onboard, integrate, and get up and running for our team's needs. …
Wingman, from what we could tell, has very similar functionality to both of these tools but at a much lower price point. It's a newer startup coming out of YC, but so far, the user experience and customer support have been excellent. Any functionality that it's missing has not …
Wingman is a really close competitor to both Chorus and Gong. The fact that it is way cheaper should appeal to orgs that want to invest in this area for the first time. Features are more or less the same but Wingman could certainly make the UI more interactive and user-friendly.
We chose Wingman to start because they didn't have a seat minimum and they were more affordable. Once we started using the tool, I actually really enjoyed the UI and overview of each deal. Great integrations as well for what we need.
We have found Chorus by ZoomInfo to be an appropriate tool in a number of scenarios. The scenarios we most often use Chorus by ZoomInfo are when we are providing a prospect with a demo of our solutions or discussing ongoing projects that we are working on with our clients. Other scenarios include calls where we are talking with other companies about possibly establishing mutual partnerships.
Wingman would be well suited for any organisation with more than 5+ reps in their sales team. Recording all the demo calls will create a playbook which will help the reps learn from each other and also to ramp up new reps with how to conduct the demo and discovery calls
The analytics around risks associated with certain words/phrases never seems to be accurate or relevant. Meaning I say things that are definitely not problematic, but they get marked that way.
Needs to be easier to locate certain parts of a call, maybe by a more powerful word search. This isn't a problem for 30-60 minute calls but is more challenging for longer training sessions that last 3 hours.
It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term
This was sold internally as something that would help us be more efficient. I had high hopes that the speech-to-text feature would be useful for getting call notes/next steps, etc documented. But due to the limitations of the software, these things would take longer using Chorus than if I just write things down manually - disappointing.
Super user friendly tool! There are some features that I think might be improved over time, like navigation assistance or tutorials, and quick tips, like how to ensure calls always get recorded, how to add Wingman to calls last-minute, or how to use their playlist feature Game Tapes, but those are nice to haves, not need to haves.
I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.
Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.
I used Google Analytics with Primerica. I payed for it myself to see how my team I was managing was holding up to other teams in the region. Chorus works so much better and if it would have been in my capability to use chorus I would have
Gong is expensive but it has a lot better AI/Intelligence feature compared to Wingman. Wingman definitely does the job, is cheap, and also support is pretty amazing and I personally like Shruti a lot in terms of what she is doing in this space. Also, Wingman is in an Indian company.
As a salesperson Chorus.ai help me to better my sales performance and accuracy on proposals I send based on everything the customer has mentioned during the calls. It's hard to quantify, but it definitely adds on the closing rate percentage.