Chorus by ZoomInfo vs. Demodesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chorus by ZoomInfo
Score 8.2 out of 10
N/A
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.N/A
Demodesk
Score 8.8 out of 10
N/A
Demodesk is designed to provide in-call assistance, meeting insights, and automated scheduling to help sales development representatives manage prospects and close deals.N/A
Pricing
Chorus by ZoomInfoDemodesk
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Chorus by ZoomInfoDemodesk
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Chorus by ZoomInfoDemodesk
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Chorus by ZoomInfoDemodesk
Conversation Intelligence Software Features
Comparison of Conversation Intelligence Software Features features of Product A and Product B
Chorus by ZoomInfo
8.7
14 Ratings
9% above category average
Demodesk
-
Ratings
Speech-to-Text Transcription9.214 Ratings00 Ratings
Keyword Detection9.213 Ratings00 Ratings
Sentiment Analysis7.911 Ratings00 Ratings
Speaker Diarization7.613 Ratings00 Ratings
Call Recording Playback9.614 Ratings00 Ratings
Call Summarization9.614 Ratings00 Ratings
Conversion Metrics9.012 Ratings00 Ratings
Keyword Search & Retrieval7.911 Ratings00 Ratings
Call Tagging7.910 Ratings00 Ratings
Integration with CRM Systems8.99 Ratings00 Ratings
Best Alternatives
Chorus by ZoomInfoDemodesk
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Score 9.1 out of 10
Medium-sized Companies
Clari
Clari
Score 8.4 out of 10
Paperflite
Paperflite
Score 9.4 out of 10
Enterprises
Clari
Clari
Score 8.4 out of 10
Paperflite
Paperflite
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All AlternativesView all alternativesView all alternatives
User Ratings
Chorus by ZoomInfoDemodesk
Likelihood to Recommend
8.8
(278 ratings)
8.0
(6 ratings)
Likelihood to Renew
6.1
(4 ratings)
-
(0 ratings)
Usability
5.0
(6 ratings)
-
(0 ratings)
Support Rating
8.2
(3 ratings)
-
(0 ratings)
Implementation Rating
7.3
(2 ratings)
-
(0 ratings)
Ease of integration
6.8
(3 ratings)
-
(0 ratings)
User Testimonials
Chorus by ZoomInfoDemodesk
Likelihood to Recommend
ZoomInfo
It's every day. I can't do my job without Chorus by ZoomInfo. I record every external call. I'm able to actually have a meeting with my prospect without stopping and taking notes. I also can play myself back and learn to improve. It's very helpful when you use it to explain to the boss or other departments, "no guys, really, he said this!!!"
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Demodesk
Demodesk is perfect for sales and marketing professionals, particularly in the technology & software space. Instead of screen sharing a demonstration, you can use their platform. This causes many fewer issues with lagging, poor internet connection, etc., which causes a much smoother demonstration of the software. It is great for marketing as well as being able to incorporate branding and improving consistency in the appearance of sales meetings.
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Pros
ZoomInfo
  • Great job on putting the conversion metrics. It's a big help knowing our metrics in every meeting.
  • We learned what areas need to be improved and also the strength we had during that conversation.
  • It also provides the length of speech of each participants.
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Demodesk
  • Allows attendees to work on the same screen without downloading anything.
  • No downloads or lags in the software.
  • Clean interface.
  • Ability to record sessions.
  • Interactive screen-sharing.
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Cons
ZoomInfo
  • Sometimes there were issues with the 3-minute delay for Chorus joining a live meeting.
  • Occasionally, deliverables were assigned to the wrong person in the summary if their voices were similar or if they were on the same audio.
  • Occasionally, the Chorus had problems picking up on what someone was saying. This was likely due to user error but caused gaps in the conversation recording and transcript.
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Demodesk
  • Interface
  • Aesthetics
  • Pricing Model
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Likelihood to Renew
ZoomInfo
It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term
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Demodesk
No answers on this topic
Usability
ZoomInfo
This was sold internally as something that would help us be more efficient. I had high hopes that the speech-to-text feature would be useful for getting call notes/next steps, etc documented. But due to the limitations of the software, these things would take longer using Chorus than if I just write things down manually - disappointing.
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Demodesk
No answers on this topic
Support Rating
ZoomInfo
I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.
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Demodesk
No answers on this topic
Implementation Rating
ZoomInfo
Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.
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Demodesk
No answers on this topic
Alternatives Considered
ZoomInfo
We stayed with Chorus by ZoomInfo because of the superior way it recaps our calls. Depending on the length of the call and what is being discussed, Chorus by ZoomInfo will usually provide 10 key points in clear detail. When we used Gong, we were finding it was only providing three or four key points. The quality of the recaps was very low as they were very short and were not worded very well.
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Demodesk
The recording space in the cloud and the virtual display is something Microsoft Teams is missing. As per my personal experience, Demodesk is much more faster than other conference tools. Also, it's more reliable when the internet connection is low or not good. The lag rate is a lot less, which makes this tool a differentiator.
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Return on Investment
ZoomInfo
  • Improved ramp time for new joiners in my team so that they can easily watch their calls and get feedback
  • Improved ramp time for new joiners in my team so that they can easily watch other people's calls and get inspiration
  • Sales training improvement so that we can focus on listening time
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Demodesk
  • Demodesk has helped to improve sales by 15%.
  • Demodesk help to be hands on with out customers and had reduced churn significantly.
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ScreenShots

Chorus by ZoomInfo Screenshots

Screenshot of deal and account visibility.Screenshot of a post-meeting brief.Screenshot of team analytics.