Cherwell Software was a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud. It was acquired by Ivanti, and has reached EOL.
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Cherwell Service Management (discontinued)
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Cherwell Service Management (discontinued)
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Cherwell Service Management (discontinued)
Considered Both Products
Cherwell Service Management (discontinued)
Verified User
Engineer
Chose Cherwell Service Management (discontinued)
Cost is the number one reason most use Cherwell versus the FootPrints and ServiceNow platforms out there. Not all orgs can afford millions for an ITSM solution and the cost of Cherwell means they can. Also the code less interface means you don't have to shell out additional …
The licensing was favorable for our company. The setup and development made it easy to implement. We did have a 3rd party assist with requirements gathering and implementation. This allowed us to meet out targets and deliverables. Performance is very seldom an issue. The uptime …
Verified User
Engineer
Chose Cherwell Service Management (discontinued)
Cherwell Service Management is much better than the other products that I've used in the past. While it isn't a simple system, it does all of the things that you'd hope a ticketing system would. I've personally implemented other systems, but Cherwell Service Management has been …
Both Remedy & CA were far more complex to implement, enhance and support. The architecture and framework each solution was developed on didn't lend itself to be no-code or low-code like Cherwell, and therefore the ability to expand and utilize either tool on an enterprise-level …
Cherwell's ability to customized is really its greatest feature. If you are looking for out of the box features only then you can really go with nearly any provider. Cherwell allows an experienced developer to really build things that will be useful to the organization.
ServiceNow was administrative heavy and required more than one admin. Also expensive for smaller customers. Remedy was scaled more for enterprise customers where we are small to mid-sized. FootPrints - we replaced FootPrints with Cherwell due to a lack of BMC putting any further …
User-friendly and cost-effectiveness as compared to other counterparts in the same niche. Modifications can be done quickly and analytical reports and dashboards are easy to create.
ServiceNow, Jira and other products in the market are very expensive compared to cherwell and cherwell provides a good number of features for the price you pay
We selected Cherwell because it offered the best value and return on investment by far, while still providing highly sophisticated capability within the platform. But more than that, Cherwell is a company you want to partner with. The level of engagement we have with Cherwell …
If we used an ITSM system prior to Cherwell, I'm not aware of it and wasn't involved in the purchase decision. The most common internal method of reporting IT issues and making requests prior to Cherwell at our organization was to email or IM a member of the IT support team. My …
Both products seem to be a bit more out of the box ready but lacked the customization that we were looking for and the workflows specifically from Spiceworks. All of the products would work if you are willing to change your functionality to match what they offer but we …
I have found that Cherwell is much easier to configure and customize. It is also cloud-based so you only need an internet connection to get going. There are no servers to maintain and there are no backup systems required to safeguard your data. We are now working in a much …
Much more customizable than other products, especially when ran in a self-hosted environment. Cherwell [Service Management] allows for greater flexibility of custom development and integrations to allow for automating tasks that traditional ITSM apps are not well suited for. …
Cherwell was selected over many other competing products because it scored well in comparison tests, and offered extended functionalities that other tools did not.
I personally did not choose Cherwell, and I would choose a more open source solution, something multi-platform, or easier to get into wherever you are especially on a large college campus. Slack is inherently different, however it's easier to use everywhere and is easier for …
Though there are other competitive products that are more powerful and faster than Cherwell Service Management - we've been using CSM due to the price point.
I haven't used anything else that really compares. We converted out of Microsoft SharePoint into Cherwell for change management, and my life is MUCH easier now.
Cherwell is the most customizable and powerful ITSM product without programing your own system from scratch. It has the most "heart" of any product I have used.