BMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution.
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BMC Track-It!
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BMC Track-It!
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BMC Track-It!
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BMC Track-It!
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Chose BMC Track-It!
This was already in production when I stepped Into a leadership role. There was no urgency to change this. In a perfect world, we would have had more resources to help get the most out of the software.
BMC Track-It! is much more bare bones compared to ServiceNow products, and if your department has the money, ServiceNow is a much better option. Not only is the Knowledge Base much easier to create and publish articles, but the asset management in BMC Track-It! is practically …
We just started playing with Mojo. It integrates with Google Enterprise so that's a plus. We're looking forward to giving this one a try as we've played with multiple Help Desk packages and I feel like Mojo might be the one. BMC Track-it! has a far better interface, in my …
BMC Track-It! has most of the functionality of most other helpdesk tracking systems, meaning it will not only track helpdesk requests but it will also do inventory, asset management, knowledgebase management, and reporting. Where it differs, at least with the older versions, …
Wrike is a recent addition to our software inventory, which we are primarily using for Change Management and Project Management. Wrike does have a Service Desk (ticketing) functionality, but currently, it cannot do everything that BMC Track-It! can do in relation to ticketing. …
Depending on your organization size, you have to be very particular with the ITSM that you choose. Track-It! does the work we need it to right now. However, we will soon need to use something like Jira in order to become a next-generation service desk.
The only other ticket management system that I have used was internally created and while it was much better than BMC in regards to the interface and ease of use they pretty much have the same functionality. I was not part of the decision-making process to select Track–It, so I …
ConnectWise was far more robust with a lot more customization, project management features, templates, and documentation. It tied into other software that we needed to do our jobs. The interface was cleaner, the software was faster, and users had an easier time. Oversight was …
BMC Track-IT has great flexibility that ManageEngine and Spiceworks don't have, however, Spiceworks is absolutely free and for just a help desk ticketing system is a very solid solution. ManageEngine and ServiceDesk Plus have different modules that could help in different IT …
Track-It! has flexibility that ServiceNow couldn't offer us. We also didn't want a separate web portal. Track-It allows for more on premise links and integrations that we just couldn't do with ServiceNow. Track-It! was more of a blank slate than the alternatives. It allows …