BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.
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Control-M
Score 8.1 out of 10
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Control-M from BMC is a platform for integrating, automating, and orchestrating application and data workflows in production across complex hybrid technology ecosystems. It provides deep operational capabilities, delivering speed, scale, security, and governance.
BMC Footprints is so well suited to keep the documentation easy to read and find, as same as typification. You can find specific documentation for an audit so fast and export a report using the specific criteria that you need to comply with your boss or audit needs. As I told before, BMC footprints need to be more friendly to the end users because they get lost many times trying to track some ticket or typing documentation.
Control-M is well suited for complex hybrid environments that contain many different platforms. It can handle several other scripts and has many different plugins that make the application more flexible. It can be used on-premises, in the cloud, or various scenarios. It is reliable and has been a leader in the scheduler space for several decades.
Documentation. We try to reduce the amount of paperwork needed for staff to do their job, so by automating certain tasks, we are able to speed up the resolution process for trouble tickets.
Reporting. We'll use the reporting tool to get the number of tickets opened, response times and can go into granular reports.
Surveys. When tickets are closed, we automatically send out surveys to end users to get valuable feedback on how we did and what we can improve.
Control-M provides a single, centralized interface for monitoring and managing all batch processes in the organization. Nothing is hidden or left unattended in a timely manner.
The proper use of the BIM component has allowed the change of paradigm in the operation, adopting a proactive management instead of the typical reactive management in the event of production failures.
The use of Forecast and production simulations allows you to identify bottlenecks and focus first on managing those failures that have the greatest impact on production SLAs.
Control-M/Change Manager has arrived to shorten development cycles from requirements gathering to production testing. It has been a utility that monetizes the development of Jobs meshes.
The GUI is capable of efficiently handling more than 80,000 jobs per day. This is certainly a challenge in designing a good user experience. I don't know if there is a reasonable limit to this. One of my clients runs more than 80,000 Jobs daily and the GUI remains smooth all the time.
Job-As-Code is a DevOps accelerator that has just begun to be adopted. Its implementation will make workload management even more cost-effective.
Purpose based configuration- It would be beneficial to see a more purposed based, out of the box, configuration option. For example, if you need PCI compliance, more intuitive reporting would make managing compliance much easier.
Initial design and implementation- Don't think that your experience as an IT professional will allow you to stand this system up on your own. To properly configure Footprints and set yourself up for success down the road, get Professional Services with this one.
Somewhat behind the times- Service Core is making a huge leap forward with the latest version, 12, but Asset Core is far behind. There are quite a few quirks to how the application works and how it is used.
As with most of the mainframe software products, documentation seems to be the weak link for the products - written by people and for people who already know what they need to do, not for people who are trying to figure how to use the product.
We are a large JES3 mainframe shop. As with all vendors who still provide software for mainframe systems, software is generally designed and developed for JES2 and is frequently not fully tested in a JES3 environment before being shipped out.
It has been the business decision to go with them and that is what we will do. Going back, this would have not been the choice, but nothing can be done about it now. We are stuck with this application for years to come. Wish there were other possibilities that could be done.
It is a great product plain and simple. We've had Control-M for 20+ years and the support that BMC Software provides is really second to none. There is always a situation that someone can think of where I have to say, "No we can't do that", however I'm confident that we've been able to meet and most of the time exceed our end user expectations with what the product can offer them.
It's so simple to use and customize however you want. You can create new workspaces and workflows with ease, set up new users, incoming email rules, customize the layout of the forms, and even change the colors and logos. It's just very easily customizable overall. It's also really straightforward to figure out how to use, you really almost don't have to show somebody how to use it. If you just sit them down in front of it and let them look it over, they could figure it out themselves easily.
It's not perfect, but there's a lot to like about Control-M. What can sometimes be confusing is the difference between different menus in Control-M. Sometimes, you can clearly see that different parts were designed and added by separate development groups. This leads to similar functions and visuals looking a little different in menus, etc.
I've had no issues with the support for FootPrints. We haven't really had to use them all that much over the years, but when needed they have always been prompt and knowledgeable at dealing with any issue. I've worked with a lot of different support teams over the years, and they have been one of my favorites to work with.
Although the product is very stable there have been a few incidents when I needed support. I have worked with technicians from all around the globe because of the rolling support. This gives me the quickest support when I need it most in those early hours of the morning. The technicians I have worked with have been very knowledgeable and if necessary got help when needed.
I was not involved in the selection process but in my opinion either SQL or Access databases would have worked just as well without the same amount of cost. These two systems would have been much easier to manage and would have tracked the same information in a less convoluted process and expense.
Since IBM Workload Automation isn't compatible with all of our project's operating systems, we've decided to switch to using Control-C instead. Second, the provider provides top-notch customer service in the event of an emergency. Control-M is a lightweight program that places few demands on the server's resources.
In terms of ROI, Control-M pays for itself within 12 months of purchase, sometimes sooner. Pointing this out to your fellow product qwners will not make you popular.
By automating repetitive tasks you free staff from these mundane and error-prone roles and allow them to be more productive. An example would be using the AFT module for file transfers. File transfer scripts tend to be in-house scripts that need maintaining. Using the AFT removes most of this overhead and allows for easy problem resolution.