Likelihood to Recommend Bizzabo is really well suited for large-scale hybrid events. In this day and age, it's imperative to have a software that can successfully accommodate virtual and in-person attendees. Bizzabo blends these experiences extremely well. It is also great when event agendas are complex and need customizations - Bizzabo offers flexibility and has options for tracking session attendance. Bizzabo does not work well for smaller events with in-person only registrations. The risk of the equipment not working is high and, for smaller events, not worth the stress!
Read full review CrowdCompass was the best part of
Cvent each time I used it, from the ease of use to the customer service and handholding. I would recommend it for anyone using
Cvent Event Management for an in-person event. I know
Cvent just rolled out their virtual event hub though, so for virtual and hybrid events that are employing the
Cvent family of tools, I would probably say CrowdCompass is unnecessary.
Read full review Pros Bizzabo makes setting up registration for an event very simple. You can make it more complex if you require that, but if you only need to capture basics and payment, it is easy to set up. Making a custom event website is also very easy. There are a lot of widgets build in with content you might need, such as Speakers. While it takes a little bit of use to figure out how it works, once you know the basics, creating a multi page website with all your event info is super easy. Creating custom ticket types and promo codes is full of options and it’s easy to allow many different options for purchasing tickets. From expiring ticket types to tracking promo codes, you can allow people to buy tickets with unlimited options (early bird, sponsor discounts, etc.) Read full review Provides attendees with their personalized schedules at their fingertips. Facilitates networking through the ability to set appointments and send messages with other attendees, and inspires competition with The Game and Click challenges. Gives attendees the ability to view handouts, take notes and download the information to their personal computers when they get back to their offices. Read full review Cons Our attendees complained about having to login every time to view content You cannot be in the system working on the backend while a colleague is. We have found that the work doesn't save. The email system is hard to format within Bizzabo Staff would sometimes get kicked out of interact rooms. It would be nice to add virtual backgrounds in this space. Reports were missing data and it took two weeks to get corrected When recording a session, you have to go back and download it, and then upload it. This process should be easier. Read full review Last year, the gamification did not allow much customization, which was a shame. I hope that by the time I am ready to build my 2020 app, this function has been expanded The app to upload/edit push notifications was only available on iPhone so I had to have another team member handle that seems I have an android phone. Emails (invites, etc.) often go to junk. Read full review Likelihood to Renew We have been using CrowdCompass for 3 years and it has all of the capabilities and functionality that we need, it's easy to use, and Cvent is always implementing new features and enhancements to keep up with the latest trends and technology.
Read full review Usability Bizzabo is extremely user friendly. The website builder is very simple to use and can creative some astounding looking websites, with no technical know how. The setup of the account, adding users, managing events and user access to events, as well as creating events from scratch or from existing "templates" (actually just standard events that we set a far off date from and copy as a template) is very simple, but powerful as you can pick and choose exactly what to copy over. It is also a very user friendly platform for the attendees and speakers (both for virtual events and physical events for speakers as the speaker, and partner, portal is very simple to use and can be custom created for the exact specifications you need).
Read full review It is very easy to use as everything is very intuitive. Configurating an app does not take too much time at the end, especially as soon as you already have done one as you can dupplicate the entire content. This is very practical when you use the app for annual events. Also few elements are not updatable once the app is published. Of course you can't change the entire design and the security settings which is a good thing anyway, but the entire content can be updated which allows you to publish your app quite early in advance to boost the engagement without having to wait to have everything in your hands (for instance the speakers bios or abstracts). Plus by adding more content regularly it encourage your audience to come back also regularly to check what is going on before the event.
Read full review Reliability and Availability It's always working as intended.
Read full review Have not had any issues with availability
Read full review Performance It's glichy
Read full review Have had no issues
Read full review Support Rating Support is always quick to respond. However, some issues are out of their hand, and in these cases, it is a laborious process to then submit a suggestion for how to improve the product. However, where they can rectify an issue, support has gone above and beyond to deliver and do so efficiently and in a friendly manner.
Read full review Once we paid for our apps, I felt like I was left to learn on my own. There are plenty of Help articles available, but no training sessions. I'm a visual learner and having to poke around and use trial and error to build the apps took way too much valuable time away from other parts of my job. It was frustrating and I brought it up with my CrowdCompass contact, but was told that they don't provide any training sessions and if I had questions I should refer to the Help articles or call support.
Read full review Online Training Our training team walked us through the first set up which really helped me to learn where everything is located as well as all of the features available
Read full review Implementation Rating Don't wait to register with Apple and Google. You can do a lot of prep work prior to setting up CrowdCompass for integration.
Read full review Alternatives Considered Bizzabo is definitely a great choice for your event tool. I don't find it as robust as Cvent, but I do find it more useful than an
Eventbrite . We selected Bizzabo because of our initial support team, but they eventually moved on, which started our problems with Bizzabo. It gives us more data than
Eventbrite , which we appreciate.
Read full review Easier to use interface that directly links with our Cvent registration system. We switched due to this integration, the gamification improvements, the benefits for on-site check-in and session selections, and ease of design/use for our builder team. We have especially enjoyed the New Attendee experience over the look/interface of our previous apps
Read full review Scalability It's spreadsheet heavy and has to be exact. The devil is in the details and if you miss a detail you have to fix it and redo it with all the changes that need to be made manually.
Read full review works great no matter what type of program or how many people attending
Read full review Return on Investment Since we have only used Bizzabo for a year we are still learning and figuring out the nuances of it but I would say that one thing it has done is impressed our current clients which makes them want to continue to work with us. We hope to use Bizzabo as a tool to recruit more clients i the future It has cut a third party out of the system as we have our own dedicated platform to use and do not have to rely on a separate agency to use a different platform. Read full review Positive - CrowdCompass has allowed us to eliminate paper programs thus saving thousands of dollars in printing and labor Positive - the ability to send push notifications when there is a change to the schedule is something a paper program could never do Positive - adoption rates have been so high we are looking into using the program for more and more events Read full review ScreenShots