TrustRadius

Belarc BelManage vs. SymphonyAI IT Service Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BelManage
Score 8.0 out of 10
N/A
Belarc headquartered in Maynard offers BelManage, an IT system management tool emphasizing the discovery phase of software asset management (SAM) and with Belarc Data Analytics is used for license management, configuration management and hardware IT asset management (ITAM) as well.N/A
SymphonyAI IT Service Management
Score 8.0 out of 10
N/A
Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.N/A
Pricing
Belarc BelManageSymphonyAI IT Service Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BelManageSymphonyAI IT Service Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Belarc BelManageSymphonyAI IT Service Management
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Belarc BelManageSymphonyAI IT Service Management
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Belarc BelManage
-
Ratings
SymphonyAI IT Service Management
7.2
12 Ratings
13% below category average
Organize and prioritize service tickets00 Ratings8.112 Ratings
Expert directory00 Ratings7.811 Ratings
Service restoration00 Ratings6.811 Ratings
Self-service tools00 Ratings7.011 Ratings
Subscription-based notifications00 Ratings7.312 Ratings
ITSM collaboration and documentation00 Ratings7.312 Ratings
ITSM reports and dashboards00 Ratings6.412 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Belarc BelManage
-
Ratings
SymphonyAI IT Service Management
7.7
12 Ratings
7% below category average
Configuration mangement00 Ratings7.812 Ratings
Asset management dashboard00 Ratings8.112 Ratings
Policy and contract enforcement00 Ratings7.111 Ratings
Change management
Comparison of Change management features of Product A and Product B
Belarc BelManage
-
Ratings
SymphonyAI IT Service Management
8.0
12 Ratings
5% below category average
Change requests repository00 Ratings8.112 Ratings
Change calendar00 Ratings8.110 Ratings
Service-level management00 Ratings7.911 Ratings
Best Alternatives
Belarc BelManageSymphonyAI IT Service Management
Small Businesses

No answers on this topic

Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Freshservice
Freshservice
Score 8.7 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
Freshservice
Freshservice
Score 8.7 out of 10
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.5 out of 10
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User Ratings
Belarc BelManageSymphonyAI IT Service Management
Likelihood to Recommend
-
(0 ratings)
8.0
(12 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Belarc BelManageSymphonyAI IT Service Management
Likelihood to Recommend
Belarc
No answers on this topic
SymphonyAI IT Service Management
We use the IT asset management module to great extent, would like to explore the RFID based tracking of assets integrated with Summit ITAM. Would like service requests workflows to be made flexible enough to support any kind of requests and easily route based on criteria's defined. This help in easy approval and reduce the time take for fulfilling the request and adhere to SLA
Deepak GB | TrustRadius Reviewer
Deepak GB
AGM- IT
Read full review
Pros
Belarc
No answers on this topic
SymphonyAI IT Service Management
  • The Design Studio is an easy solution for L3 support professionals to improve existing workflows without technical support quickly.
  • The process and UI are more seamless, robust, and attractive than existing solutions.
  • The copilot AI addition has removed a lot of repetitive tasks and improved UX.
DP
Dushyant Pathak
Software Engineer
Read full review
Cons
Belarc
No answers on this topic
SymphonyAI IT Service Management
  • Some standard functionalities don't work.
  • We struggle to get optimum support from their support team.
  • Issues are not resolved within the SLAs.
  • Even escalating to higher authorities do not help.
Verified User
Anonymous
Read full review
Likelihood to Renew
Belarc
No answers on this topic
SymphonyAI IT Service Management
The overall satisfaction is great and it offers great features. By expanding to using AI feature of Symphony Summit, we look forward to automate even ticket tracking and ticket resolution. The support provided by the symphony SummitAI team is also robust compared to industry standards and the team also conducts regular reviews to find out any dissatisfaction from the clients.
Verified User
Anonymous
Read full review
Alternatives Considered
Belarc
No answers on this topic
SymphonyAI IT Service Management
Ive used ServiceNow before which I believe is a similar application. Both provide basic support reporting tools, but SymphonyAI IT Service Managements tool appears to more user friendly and is quicker The reporting tool for SymphonyAI IT Service Management also seems to be much better. It allows for a more polished dashboard and was easily changeable for each team/person
Verified User
Anonymous
Read full review
Return on Investment
Belarc
No answers on this topic
SymphonyAI IT Service Management
  • When rolled out in its entirety, SymphonyAI is expected to directly reduce the CTC of technical user support by 40%.
  • SymphonyAI has dramatically improved user experience, helping NPS levels cross over 60%.
  • It has been instrumental in deploying workflows to production by more than 50%.
DP
Dushyant Pathak
Software Engineer
Read full review
ScreenShots