SymphonyAI IT Service Management

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
SymphonyAI IT Service Management	Score 8.0 out of 10	N/A	Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.	N/A

Pricing

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
SymphonyAI IT Service Management
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Pricing Info

Community Pulse
	SymphonyAI IT Service Management
Considered Both Products	SymphonyAI IT Service Management DP Dushyant Pathak Software Engineer Chose SymphonyAI IT Service Management SymphonyAI has a better interface and UX and a richer set of AI-powered features. Incentivized Helpful? Verified User Analyst Chose SymphonyAI IT Service Management Ive used ServiceNow before which I believe is a similar application. Both provide basic support reporting tools, but SymphonyAI IT Service Managements tool appears to more user friendly and is quicker The reporting tool for SymphonyAI IT Service Management also seems to be … Incentivized Helpful? MK Manujeet Kumar Technical Lead Chose SymphonyAI IT Service Management It is providing single platform for all ITSM and ITAM functions under ITIL framework. Incentivized Helpful? Verified User Engineer Chose SymphonyAI IT Service Management Symphony is the best ticketing tool and is efficient. Incentivized Helpful? NS Nishikanta Sahoo Head - Production Support Chose SymphonyAI IT Service Management On the demo, we find the system is better than other app. this has better UI and the best workflow available, and the user can define or customize his own report. Users can add more fields in the app. you can define your own workflow .find more user-friendly than … Incentivized Helpful? Verified User Manager Chose SymphonyAI IT Service Management Incident workflow management is better in Symphony SummitAI. Incentivized Helpful? Deepak GB AGM- IT Chose SymphonyAI IT Service Management Product fared really good in terms of end user usage and hence picked it as t was worth spending the money. Incentivized Helpful? Verified User Director Chose SymphonyAI IT Service Management Symphony Summit is certainly cost-effective in comparison to ServiceNow but their solution is not mature and is buggy. Incentivized Helpful? AG Ashutosh Goyal ITSM SME Chose SymphonyAI IT Service Management We are preferring this due to its UI and good tool Incentivized Helpful? LM LALIT MADAN SR. GENERAL MANAGER - IT/SAP Chose SymphonyAI IT Service Management Better dashboard and better MIS report for the IT manager. Incentivized Helpful? Verified User Manager Chose SymphonyAI IT Service Management Symphony SummitAI cloud Implementation was chosen over HP ITSM because it provided a ready-to-implement functionality for the service management modules with minimal scripting and administration. The easy GUI also enabled the rapid implementation of the product for digitalizing … Incentivized Helpful? AC Anand Chaudhuri CIO (Chief Information Officer) Chose SymphonyAI IT Service Management Symphony submit has lot of limitation . For example we can not change the password of Admin Account of Desktop. Email to ticket we can not attach documents Incentivized Helpful?
Top Pros	Pro Asset management Pro End user Pro User dashboard
Top Cons	Minus Technical team

Features

SymphonyAI IT Service Management

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	SymphonyAI IT Service Management 7.2 12 Ratings 13% below category average
Organize and prioritize service tickets	8.112 Ratings
Expert directory	7.811 Ratings
Service restoration	6.811 Ratings
Self-service tools	7.011 Ratings
Subscription-based notifications	7.312 Ratings
ITSM collaboration and documentation	7.312 Ratings
ITSM reports and dashboards	6.412 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	SymphonyAI IT Service Management 7.7 12 Ratings 7% below category average
Configuration mangement	7.712 Ratings
Asset management dashboard	8.112 Ratings
Policy and contract enforcement	7.111 Ratings

Change management

Comparison of Change management features of Product A and Product B
	SymphonyAI IT Service Management 8.0 12 Ratings 5% below category average
Change requests repository	8.112 Ratings
Change calendar	8.110 Ratings
Service-level management	7.911 Ratings

Best Alternatives
	SymphonyAI IT Service Management
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	Ivanti Neurons for ITSM Score 9.4 out of 10
All Alternatives	View all alternatives

User Ratings
	SymphonyAI IT Service Management
Likelihood to Recommend	8.0 (12 ratings)
Likelihood to Renew	9.0 (1 ratings)

User Testimonials
	SymphonyAI IT Service Management
Likelihood to Recommend	SymphonyAI IT Service Management We use the IT asset management module to great extent, would like to explore the RFID based tracking of assets integrated with Summit ITAM. Would like service requests workflows to be made flexible enough to support any kind of requests and easily route based on criteria's defined. This help in easy approval and reduce the time take for fulfilling the request and adhere to SLA Incentivized Deepak GB AGM- IT Read full review
Pros	SymphonyAI IT Service Management The Design Studio is an easy solution for L3 support professionals to improve existing workflows without technical support quickly. The process and UI are more seamless, robust, and attractive than existing solutions. The copilot AI addition has removed a lot of repetitive tasks and improved UX. Incentivized DP Dushyant Pathak Software Engineer Read full review
Cons	SymphonyAI IT Service Management Some standard functionalities don't work. We struggle to get optimum support from their support team. Issues are not resolved within the SLAs. Even escalating to higher authorities do not help. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	SymphonyAI IT Service Management The overall satisfaction is great and it offers great features. By expanding to using AI feature of Symphony Summit, we look forward to automate even ticket tracking and ticket resolution. The support provided by the symphony SummitAI team is also robust compared to industry standards and the team also conducts regular reviews to find out any dissatisfaction from the clients. Incentivized Verified User Anonymous Read full review
Alternatives Considered	SymphonyAI IT Service Management Ive used ServiceNow before which I believe is a similar application. Both provide basic support reporting tools, but SymphonyAI IT Service Managements tool appears to more user friendly and is quicker The reporting tool for SymphonyAI IT Service Management also seems to be much better. It allows for a more polished dashboard and was easily changeable for each team/person Incentivized Verified User Anonymous Read full review
Return on Investment	SymphonyAI IT Service Management When rolled out in its entirety, SymphonyAI is expected to directly reduce the CTC of technical user support by 40%. SymphonyAI has dramatically improved user experience, helping NPS levels cross over 60%. It has been instrumental in deploying workflows to production by more than 50%. Incentivized DP Dushyant Pathak Software Engineer Read full review
ScreenShots