Likelihood to Recommend From my experience, I believe that Vision Critical offers the best software to manage an insights community. They are great to work with, and my opinion has only improved over time. However, that doesn't mean it is the best survey software overall. If someone simply needs to program and distribute surveys, this may or may not be the right solution. There are some other really great survey tools on the market that are competitively priced and offer very intuitive interfaces (like Qualtrics). If you are going to recruit people to answer surveys or provide feedback on an ongoing basis (re-contacting and engaging with the same people repeatedly), though, Vision Critical would be my #1 recommendation.
Read full review UserTesting is excellent for solving complex content problems. A lot of work I do is based on compliance messaging, some of which is convoluted and confusing for users. If I can test variants of the content on users to find a way that's both compliant and user friendly then I've done my job well, UserTesting is essential in helping me do that. Regarding less appropriate scenarios, I honestly can't think of anything specific that affects my career. It would not be easy to use for physical product testing, considering the platform is online only.
Read full review Pros The team is helpful in creating complicated survey logic The team is accommodating in creating interfaces that suit our desired look The team keeps in regular contact in order to effectively manage our requests and goals Read full review Post AB testing problem solving to understand why experiences didn't get the intended results Discovery and framing to learn what the users needs are Early iterative prototyping to learn what users think about new mental models and experiences Late stage prototyping to validate the experience To learn about content and what users think about it Read full review Cons The functionality when creating a new questionnaire is rather clunky, particularly when there are a few conditional factors in the logical flow; being able to see those factors and how they apply with some sort of other logical layout would really help when creating a longer survey. There are quite a few steps that aren't intuitive when launching a survey, for instance all the various dates (launch date, reserve date, survey date, etc etc etc). If there were a description field if you hovered above labeled areas of sections that explained what this field was for that would really help It doesn't help either that the entire site is grey; it's a cold environment to be in for a long time, and the simple design makes it seem more clunky than it probably really is. Read full review Missing the ability to create folders or tag tests which have been sent out in multiple or successive rounds Word clouds for any verbal responses e.g. describe this page in 3 words More logic to how highlight reels are created, or info pop ups on why they have been created/any interesting segments (this may be more of an AI part to the tool) Read full review Likelihood to Renew Vision Critical often requires you to dump the data to a statistical program. I hate that step. You waste time, and improve the chance of data being lost, or changed.
Read full review I'm very happy with my experience of the product and the level of service and learning resources they provide. If the service becomes more expensive than it currently is then we might not be able to justify additional cost - but this is theoretical. I would recommend UserTesting and would ideally renew our contract.
Read full review Usability I think there is a ton of room to improve, in things as simple as aesthetics and other areas of logical flow when it comes to creating and then launching a survey, as well as providing descriptors for what each field is referencing. For instance, there are like 5 date fields to be filled out, but no button near them that says "this date will determine _________" and I am not about to go back into the training module, which was confusing enough to FIND, let alone work through to find just ONE answer.
Read full review I don't know if it's because of the way that the tasks/questions are inputted on the back end, especially with the different types of questions (verbal, multiple choice, scale, etc), I only found out after I've launched a test an error with my test plan even after I've gone through multiple rounds of review before launching. My eyes don't seem to catch errors well on the back-end even despite me working off a Google document of the test plan
Read full review Reliability and Availability Never encountered any problems
Read full review Performance Perfectly fine. Never had any problems.
Read full review Support Rating Absolutely fantastic support team. Willing to help you online through vast collection of how-to guides and resources, online via chatbox, or over the phone. Even though we were in different time zones, they were always available. Very helpful and knowledgeable
Read full review We already had some meetings with the team, and the support was great. Also, e-mail responses used to be fast, and the CS team seems to be always available to help. Recently, we had problems recruiting participants, so they arranged a meeting to discuss this topic. So the support is great
Read full review Implementation Rating From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.
Read full review Alternatives Considered Vision Critical is more appealing visually but no where near as complex or robust. Vision Critical is also much more expensive though.
Read full review User Testing is so much easier to use than other user testing tools. It's also pretty good for transcription and now they do transcription in Spanish, which is also an important part of my work and that was one of the reasons I used Dovetail. Now I still use Dovetail as it's a much better option for a research repository than user testing when using multiple research tools.
Read full review Scalability The package we have limits the number of people who can set up tests. This prevents us from scaling the use of the platform.
Read full review Return on Investment Our use of Vision Critical's software has allowed us to dramatically increase the amount of research that we do, at a much lower cost. Since there is no incremental cost for each survey we field, we can ask many questions we wouldn't have been able to otherwise. Our use of an insights community has also sped up the research process, allowing us to write, program, field and report on a survey within only a few days. Because of the two advantages listed above, we have been able to listen closer to our customers' opinions. Read full review Cost savings of over $100K as we dont involve our research vendors as much as we used to do in the past Better tested experience get out in the market quickly even when we don't have enough time available with our researchers; our designers who are well-trained on usertesting.com can test out quickly Read full review ScreenShots