Alemba Service Manager vs. SysAid
Alemba Service Manager vs. SysAid
Product | Rating | Most Used By | Product Summary | Starting Price |
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Alemba Service Manager | N/A | The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager. | N/A | |
SysAid | Mid-Size Companies (51-1,000 employees) | SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity. | N/A |
Alemba Service Manager | SysAid | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management. | ||||||||||||||
More Pricing Information |
Alemba Service Manager | SysAid | |
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Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Alemba Service Manager | SysAid | |
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Small Businesses | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.4 out of 10 | Ivanti Neurons for ITSM Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Alemba Service Manager | SysAid | |
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Likelihood to Recommend | 9.0 (2 ratings) | 8.7 (159 ratings) |
Likelihood to Renew | 8.0 (1 ratings) | 9.1 (15 ratings) |
Usability | - (0 ratings) | 8.8 (42 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 9.1 (4 ratings) |
Support Rating | - (0 ratings) | 8.9 (52 ratings) |
In-Person Training | - (0 ratings) | 9.1 (2 ratings) |
Online Training | - (0 ratings) | 9.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.6 (9 ratings) |
Configurability | - (0 ratings) | 9.1 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 8.5 (13 ratings) |
Ease of integration | - (0 ratings) | 5.2 (2 ratings) |
Product Scalability | - (0 ratings) | 8.9 (4 ratings) |
Professional Services | - (0 ratings) | 8.8 (8 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (3 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (3 ratings) |
Alemba Service Manager | SysAid | |
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Likelihood to Recommend | Alemba | SysAid Technologies |
Pros | Alemba | SysAid Technologies |
Cons | Alemba | SysAid Technologies |
Likelihood to Renew | Alemba | SysAid Technologies |
Usability | Alemba No answers on this topic | SysAid Technologies |
Reliability and Availability | Alemba No answers on this topic | SysAid Technologies |
Performance | Alemba No answers on this topic | SysAid Technologies |
Support Rating | Alemba No answers on this topic | SysAid Technologies |
In-Person Training | Alemba No answers on this topic | SysAid Technologies |
Online Training | Alemba No answers on this topic | SysAid Technologies |
Implementation Rating | Alemba No answers on this topic | SysAid Technologies |
Alternatives Considered | Alemba | SysAid Technologies |
Contract Terms and Pricing Model | Alemba No answers on this topic | SysAid Technologies |
Scalability | Alemba No answers on this topic | SysAid Technologies |
Professional Services | Alemba No answers on this topic | SysAid Technologies |
Return on Investment | Alemba | SysAid Technologies |
ScreenShots | SysAid Screenshots |