Review
Updated May 07, 2024
Review
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with TriNet
I use Trinet for multiple purposes, for payroll, for time management and for hiring new employees and on boarding them
- payroll
- time management
- HR
- The staff does not return call on time
- the time keeping portal glitches a lot
- the on boarding seems to complicated for some employees
- HR compliance is great
- Payroll management is great
- posting jobs is easier
We were not working with them during pandemic
They were not very good at responding to emails and connecting with us
Do you think TriNet delivers good value for the price?
Not sure
Are you happy with TriNet's feature set?
Yes
Did TriNet live up to sales and marketing promises?
Yes
Did implementation of TriNet go as expected?
Yes
Would you buy TriNet again?
Yes
TriNet Feature Ratings
Using TriNet
15 - We use trinet for our payroll and for time keeping and for hiring new employees
2 - Amy helps us with our payroll questions and we have Laurent help us with all other issues and questions
- Payroll
- Time Keeping
- Hiring
- HR help is wonderful
- if we offer healthcare, they could help us
Evaluating TriNet and Competitors
Yes - It replaced Square because we wanted a company that had an HR company so they could help us with all the laws and regulations we need to keep up with.
- Other
HR integration
The price is way to high for a small business, I might have to rethink that.
TriNet Implementation
- Implemented in-house
Yes - We did all the back door stuff first and then we moved the products in the office and showed the employees how to do it.
Change management was minimal - We liked that it was a comprehensive package
- only the price was much higher than we were paying
TriNet Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I am not sure if we have premium support.
Amy is wonderful and always help us with payroll questions. She is amazing
Using TriNet
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Payroll
- Hiring
- Time Keeping
Yes - The mobile interface for Time keeping does not work well with Android phones and we have a lot of issues.