Great Support for Small Nonprofit Organization
Updated May 07, 2024
Great Support for Small Nonprofit Organization
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TriNet
Our organization uses TriNet as our PEO. As a small nonprofit, TriNet provides a platform solution for our payroll and benefits and compliance and policy support. We've utilized TriNet's support through workforce planning, state and federal leave compliance changes, policy builds, benefits enrollment, and remote I9 verification compliance.
- TriNet has an expansive repository of resources, which is particularly helpful as a small organization.
- TriNet provides support for a range of HR functions that allow us to have a go-to support option in one location.
- TriNet utilizes webinars, newsletters, announcements, and other convenient and accessible avenues to stay up-to-date on the often-changing compliance measures, as well as feature announcements, trainings, and updates.
- TriNet's customer service has always been respectful but nearly all interactions have had a point where there was follow-up promised and not received and where I'm unable to reach anyone or get a response mid-case. It's common that I'll finally get to someone that can help me, only for them to say they'll email me information. When that information is received, it's missing aspects of my question/need, and it takes several emails (and sometimes weeks/months of repeated follow up) to get the rest of the information needed.
- TriNet's chat support almost always has to transfer me to another team, oftentimes 2-3 times because a representative transferred incorrectly. This is very frustrating and causes me to have to have longer wait times and repeated questions/explanations to get caught up.
- We've used TriNet to improve payroll accuracy and efficiencies.
- We've used TriNet to maintain compliance across over 20 states with varying paid sick leave requirements.
- We've used TriNet to ensure compliance with I-9 verifications in a fully remote setting.
- We've used TriNet to support employee questions and employee training during benefits enrollment.
N/A (I was not employed during this time and I'm unsure if we were partnered at that time).
Do you think TriNet delivers good value for the price?
Yes
Are you happy with TriNet's feature set?
Yes
Did TriNet live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TriNet go as expected?
I wasn't involved with the implementation phase
Would you buy TriNet again?
Yes