Overall Satisfaction with Salesforce Marketing Cloud Social Studio (Radian6 + Buddy Media)
Social Studio was used by ScS for Social Listening, scheduling and content creation. The platform did everything it advertised, and I had no issues during my time using the platform, allowing us seamless posting to social when out of the office, and first class competitor monitoring, without breaking the bank.
- Social listening / competitor monitoring
- Scheduling
- Instagram integration
- Reliability
- Usability - clunky to use
2 - Reporting, social scheduling and social listening.
- Increased engagement
- Increase following
- Greater insight into competitors
- Greater visibilty of social activity due to indept reporting
- Sentiment analysis
Cost effective, all inclusive and reliable. Beats other scheduling and reporting platforms all day long.