Great service, but needs updates quick to keep up in the marketplace.
Updated April 18, 2020
Great service, but needs updates quick to keep up in the marketplace.
Score 8 out of 10
Vetted Review
Verified User
Software Version
Hootsuite Pro
Overall Satisfaction with Hootsuite
We have three users. All of us curate and post content for our approximately 50 social media channels. It helps each of us know what the other has posted, so we are not duplicating efforts. We can also pop into the scheduler to see what is coming up and we often use bulk uploading which is a great feature.
- Coordinating efforts.
- Advanced scheduling.
- Multiple streams.
- Sales Force integration.
- RSS Feed integration.
- Being able to set up multiple Tweets with the same post.
- It's fantastic for branding.
- Team integration.
- We cannot see direct ROI because we don't have Salesforce integrated with HS.
We actually use Oktopost too. HootSuite is solid for team integration which is why we continue to use it. Frankly, it's easier to show people how to use. Oktopost takes some training, though once you get things rolling and understand the back end, it's fantastic. I foresee keeping Hootsuite for the foreseeable future.
Do you think Hootsuite delivers good value for the price?
Yes
Are you happy with Hootsuite's feature set?
Yes
Did Hootsuite live up to sales and marketing promises?
Yes
Did implementation of Hootsuite go as expected?
Yes
Would you buy Hootsuite again?
Yes
Hootsuite Feature Ratings
Hootsuite Customer Engagement and Support
Hootsuite allows us to save time by publishing on multiple channels at once and we can therefore publish more content, BUT when you use third party apps of any kind for social posting, the platform gives you less organic reach.
The help center is easy to access and use. Rarely use customer support because the help center has pretty much everything you could need.
Using Hootsuite
3 - We all work on different aspects of social media posting and tracking. We have enough channels and need to have more than one person engaging with our audience. We all track different accounts, but Hootsuite Pro allows us to not have to IM each other to get things done. Love that.
1 - Social media manager.
- Running multiple client campaigns
- Running multiple brands under multiple clients
- Segmenting what media channels we want to post certain content on
- Timing posts for launches
- I am not sure. I think we use it to its fullest potential now.
Evaluating Hootsuite and Competitors
- Product Features
- Product Usability
- Product Reputation
Brand name went a long way in our decision making process.
If we had the luxury of time, we would have looked at more alternatives probably, but getting on multiple sales calls is a drain.
Hootsuite Implementation
- Implemented in-house
Change management was minimal
- We didn't have any issues. Easy set up.
Hootsuite Training
- Online training
It depends on how savvy the person is to begin with.
Configuring Hootsuite
If you can read, you can configure it easily.
Some - we have done small customizations to the interface - Very easy.
No - we have not done any custom code
Hootsuite Support
Pros | Cons |
---|---|
Quick Resolution Knowledgeable team Kept well informed Immediate help available Support cares about my success | Poor followup Problems left unsolved Escalation required Need to explain problems multiple times Slow Initial Response |
No - We are smart enough to figure most of our issues out ourselves.
I don't know that we have ever had a situation where we needed support other than some log in issues that were easily resolved.
Using Hootsuite
Pros | Cons |
---|---|
Like to use Well integrated Quick to learn Feel confident using | Unnecessarily complex Inconsistent Cumbersome Lots to learn |
- Timed posts.
- Content curation.
- Team management.
- analytics
Yes - It works well for quick posts, but obviously you cannot see your entire dashboard so that's the only downside.
Hootsuite Reliability
Integrating Hootsuite
We do not currently have any integrations.
Not at this time.
None.
Relationship with Hootsuite
Upgrading Hootsuite
- Not applicable.
- Not applicable.