Excellent for streamlining communication.
We use it for all internal and external video calls and the Team Chat feature for all internal chat communication. Some key users have …
Starting at $5 per month per license
View Pricing Overview
What is Zoom Workplace?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
Recent Reviews
How Zoom Workplace Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Desktop sharing (794)8.181%
- Meeting initiation (778)8.080%
- High quality audio (793)7.676%
- High quality video (795)7.575%
Reviewer Pros & Cons
Video Reviews
18 videos
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
Pricing
Add-On Zoom Translated Captions
$5
Cloud
per month per license
Add-On - Zoom Whiteboard
$24.90
Cloud
per year
Pro
$149.90
Cloud
per year per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Zoom Workplace?
Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout. It is designed to streamline communications with AI-powered tools that work together through solutions like Meetings, Team Chat, Phone, Mail & Calendar, and Scheduler. A chat can be elevated to a meeting or phone call to get to a resolution faster, and the solution drives productivity with products that are built for modern work through solutions like Whiteboard, Clips, Notes, Surveys, and Docs.
To optimize office experiences and hybrid work collaboration it includes workspace solutions like Rooms, Workspace Reservation, Visitor Management, and Digital Signage. The Workspaces tab can be used to reserve a desk with Workspace Reservation, prepare for a client visit with Visitor Management, or finding the workstation with its wayfinding feature.
Zoom Workplace elevates the experience with Zoom AI Companion included at no additional cost*, enabling employees to be more productive, collaborate better, enhance their skills, and unlock time savings.
Zoom Workplace Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Workplace Screenshots
Zoom Workplace Videos
Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Welcome to Zoom Workplace, an AI-powered collaboration platform
Zoom Workplace Integrations
Zoom Workplace Competitors
Zoom Workplace Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
| Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
| Supported Languages | English |
| Security |
Zoom Workplace Downloadables
Frequently Asked Questions
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
Reviewers rate Call recording highest, with a score of 8.3.
The most common users of Zoom Workplace are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(5417)Attribute Ratings
Reviews
(1-25 of 56)Companies can't remove reviews or game the system. Here's why
June 10, 2022
A Highly collaborative video conferencing tool
It is easy to use Zoom phone in case you cannot use your laptop due to unavoidable reasons. Easy to schedule on phone rather than the desktop app.
November 11, 2021
Great tool for video conferencing and virtual meetings
Score 8 out of 10
Vetted Review
Verified User
Mobility is the main reason to use zoom phone application to join with zoom meeting room. Users can have a meeting even when they're on the move. Zoom mobile applications provide stable, user friendly apps for Android and IOS devices. With the phone app users can consume the whiteboard facility more effectively than on the desktop application.
July 28, 2021
Zoom - very glamorous but not secure enough!
Score 9 out of 10
Vetted Review
Verified User
We do not use Zoom phone or the calling feature that comes with Zoom.
January 26, 2021
Corporate's Conferencing Love
Score 9 out of 10
Vetted Review
Verified User
Zoom Phone is very user friendly and the best one to use to connect within the firm or business and with external clients as well. This feature is completely user friendly and with a few clicks of the buttons you can talk to anyone. Both [of] the people connecting having Zoom is the only criteria for it.
September 08, 2020
Customer service is nonexistent/an absolute joke
Score 2 out of 10
Vetted Review
Verified User
Call quality good, customer support nonexistent.
Score 6 out of 10
Vetted Review
Verified User
Phone is quite ok. The contacts are easy to reach, the calls are OK.
July 14, 2020
A Program That Zooms to the Rescue During Quarantine
Zoom Phone is a great alternative for those who have access to a computer but may not have the technical skill or equipment necessary to utilize a proper microphone. Thanks to this alternative means to give more participants a voice in the meeting, whether the employee is out of the office, in the midst of driving, or at home lacking internet access as long as they have the specific code they too can join in.
June 10, 2020
I highly recommend Zoom for distance learning
Score 10 out of 10
Vetted Review
Verified User
We have used it to maintain communication, schedule regular meetings to present progress, or assign tasks.
May 17, 2020
Zoom is the result of having good communication
It has been like a telephone service that allows us to keep in touch with clients and coworkers quickly and efficiently. Audio can stick from time to time regardless of internet speed. We use this service very little due to the quality of the audio.
November 05, 2019
Zoom has made meetings easy
Zoom Phone can help us seamlessly connect with other Zoom members and it takes very little time to initiate a call.
October 31, 2019
I gotta Zoom it to ya!
October 28, 2019
Baby Zoomers!!!!
We are evaluating the use of a Zoom Phone but not using it at the moment.
October 24, 2019
A pro Zoom user
Tested it out and works weak for some use cases!
October 24, 2019
Who's Zooming Who?
We do not use Zoom Phone presently.
October 24, 2019
We love Zoom, you will too!
We do not use Zoom Phone but we liked what we saw at Zoomtopia and it is now on the top 5 list for products to replace our current phone system.
October 23, 2019
Zoom Review
I haven't used this.
October 22, 2019
Great tool for organizations with large meetings!
I've used Zoom Phone but it's not often useful for me particularly. I don't see any negatives to the product but it has features I don't really need.
October 18, 2019
Unified Collaboration That Just Works
We are in a pilot with Zoom phone but thus far the quality of service is very good. The flexibility and ease of deployment have been very easy and offer features that are comparable and in many ways much easier to use and deploy than our existing platform. The transcription services are fantastic and very accurate.
October 18, 2019
My Zoom Review as recruiting coordinator
We were told we cannot use Zoom Phone, although that is one of the primary reasons we switched from Skype, which is disappointing.
October 18, 2019
Zoom Rooms and Zoom Phone are no brainers!
Since we're an online company, we don't make use of landline phones. With this being the case, Zoom Phone is a welcome addition/application because we don't have to require employees to use their personal phones/numbers. It's practical for privacy as well and respecting personal boundaries/property. It's made a huge impact on our business.
October 18, 2019
Zoomify yourself: It really works great!
We just started using Zoom phone in 2 locations and are seeing a huge potential that will allow us to go global. It brings valuable integration and the ability for employees to move from voice on desk, mobile, and onto a Zoom Room.
October 18, 2019
Awesome
October 18, 2019
It just works every time and all the time!
Have not used this capability
October 18, 2019
<3 Zoom
October 17, 2019
Zoom Review
It's been great so far. We currently are in the process of bringing this in but what I have experienced personally has been great. A simple and effective phone addition to a highly used product.