Starting at $69 per month per user
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What is Zoom Contact Center?
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Warm transfer (11)8.484%
- Multichannel integration (10)8.383%
- Agent dashboard (11)7.777%
- Call tracking (11)7.474%
Reviewer Pros & Cons
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/zoom-contact…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $69 per month per user
Product Demos
0:09 / 0:30 Zoom Contact Center: For when your customers’ plans don’t go as planned
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Features
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Product Details
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- Tech Details
- FAQs
What is Zoom Contact Center?
Zoom Contact Center is a Contact Center as a Service (CCaaS) offering built directly on Zoom’s unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, analytics, and pre-built integrations designed into the familiar Zoom app. Zoom Contact Center helps businesses to deliver fast, efficient, and highly personalized customer experiences, and improve agent productivity.
Basic features of Zoom Contact Center include:
Zoom Contact Center can also include a number of add-ons. These are:
Basic features of Zoom Contact Center include:
- Webchat, SMS, voice & video conferencing channels
- Video waiting rooms
- Routing profiles
- All PSTN/Voice minutes will be metered. See metered rates.
- Native supervisor and agent experience
- Agent profile management
- Built-in contact center analytics to measure productivity
- Per-agent licensing
Zoom Contact Center can also include a number of add-ons. These are:
- Zoom Virtual Service Phone Number - Adds virtual service numbers to Zoom Contact Center plan to allow customers to contact the the organization.
- Zoom Toll-Free Phone Number - Adds toll-free phone numbers to Zoom Contact Center plan to allow customers to contact the organization, free of charge.
- Contact Center Cloud Storage - To store, stream and download voicemails and recordings from the Zoom Cloud.
- Zoom Virtual Agent - A self-service and intelligent agent handoffs that is available both as an add-on to Zoom Contact Center and a standalone offering that works with CRM and contact center software.
Zoom Contact Center Screenshots
Zoom Contact Center Videos
Vensure chose Zoom Contact Center and Zoom Virtual Agent to provide an omnichannel contact center solution (call, SMS, email, or chat) allowing the customer to pick their preferred channel for customer service.
Customers today want seamless service, personalized experiences, and quick solutions. Zoom Contact Center helps to make it simple to meet these demands while empowering agents and boosting business outcomes from the familiar, unified, and AI-powered Zoom platform.
Zoom Contact Center Integrations
Zoom Contact Center Competitors
Zoom Contact Center Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Frequently Asked Questions
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.
Zoom Contact Center starts at $69.
Google Cloud Contact Center AI, Genesys Cloud CX, and 8x8 Contact Center are common alternatives for Zoom Contact Center.
Reviewers rate Recording highest, with a score of 8.6.
The most common users of Zoom Contact Center are from Mid-sized Companies (51-1,000 employees).