Overview
What is SAP Commerce Cloud?
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
SAP Commerce Cloud is Excellent
Another good solution from SAP in case you already integrated couple of products from this vendor
SAP Review
Great solution for complex ERP problems.
Does a lot of jobs but can be quite a struggle after customization.
Easy and Fast
SAP Commerce Cloud Review
SAP Commerce cloud enables you for standard B2B E-commerce scenarios
Fluffy Clouds for ECommerce
Great product if it's already installed, but great if you need to do a setup.
SAP Commerce Cloud is supporting our multichannel and global product strategy.
Feels quite outdated
SAP Commerce Cloud is well suited for eCommerce especially if you have SAP S/4HANA
Data ease in the palm of your hands
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Product management (65)8.989%
- Bulk product upload (63)8.686%
- Product catalog & listings (64)8.484%
- Website integration (64)8.383%
Reviewer Pros & Cons
Video Reviews
1 video
Pricing
What is SAP Commerce Cloud?
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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44 people also want pricing
Alternatives Pricing
What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
What is Shopify?
Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.
Product Demos
Headless eCommerce with SAP Commerce Cloud
Features
Online Storefront
Features for creating an online storefront with a browse-able product catalog.
- 8.4Product catalog & listings(64) Ratings
Products are easy to browse; listings include descriptions, photos, 360-degree views, and/or videos.
- 8.9Product management(65) Ratings
Product catalog can be easily updated.
- 8.6Bulk product upload(63) Ratings
Admins can upload products in bulk using spreadsheets.
- 8.1Branding(63) Ratings
Storefront is part of a unified customer experience of the brand across channels (social media, physical store, website, etc.)
- 8.1Mobile storefront(61) Ratings
Customers can easily shop on mobile devices; storefront is responsive or mobile optimized.
- 8.3Product variations(60) Ratings
Products with variations or configurable options are easy to list and easy to browse.
- 8.3Website integration(64) Ratings
Integrates with an existing company website or blog.
- 7.7Visual customization(61) Ratings
Users can customize the look & feel of the storefront; storefront is visually attractive.
- 7.4CMS(61) Ratings
Beyond product catalog, includes basic content creation and management features such as blogging capabilities.
Online Shopping Cart
Features that facilitate the collection of items so that customers can purchase them as a group.
- 8Abandoned cart recovery(15) Ratings
Saves contents of abandoned carts and allows customers to purchase on a future visit; may send a reminder email to the customer and/or a report to the merchant to help convert abandoned carts into sales.
- 8.2Checkout user experience(61) Ratings
Easy for customers to view shopping cart and checkout; maintains a consistent, trusted look & feel.
Online Payment System
Features related to processing online payment for eCommerce purchases.
- 8.2eCommerce security(54) Ratings
Security measures are in place to prevent a breach of sensitive payment information.
eCommerce Marketing
Features related to marketing for eCommerce websites
- 7.7Promotions & discounts(60) Ratings
Includes tools for offering and redeeming coupons, promotional codes, and time-based discounts.
- 8.2Personalized recommendations(55) Ratings
Display or recommend certain products depending on the customer’s identity or shopping/browsing history.
- 7.4SEO(52) Ratings
The platform & templates help users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.
eCommerce Business Management
Features related to business management and administration of eCommerce operations
- 8.6Multi-site management(58) Ratings
Administrators can manage multiple storefronts or websites under one umbrella.
- 9.2Order processing(60) Ratings
Includes tools or integrations for order processing.
- 9.2Inventory management(55) Ratings
Includes tools or integrations for managing inventory.
- 8.9Shipping(56) Ratings
Includes tools or integrations for order fulfillment of physical products.
- 8.8Custom functionality(59) Ratings
Users are able to customize the functionality of their eCommerce operation with custom code or add-ons.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is SAP Commerce Cloud?
SAP Commerce Cloud Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Checkout user experience
Online Payment System Features
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: Credit card transaction fee
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: An API first approach, to setup and connect needed services to run an commerce shop, and microservices enabled architecture.
- Supported: Engages customers in the moment with contextually relevant shopping experiences anywhere across online and offline channels and devices
- Supported: Empowers sales and service reps to respond intelligently to customers’ needs with the holistic view of the customer journey.
SAP Commerce Cloud Screenshots
SAP Commerce Cloud Videos
SAP Commerce Cloud Integrations
- Dynamic Yield
- Coveo Qubit
- Sitecore Discover
- Algolia
- Visa Acceptance Solutions (CyberSource)
- Adyen
- Worldpay from FIS
- Stripe Payments
- Braintree, a PayPal service
- Avalara
- Vertex
- SAP S/4HANA Cloud
- SAP ERP, ECC
- SAP Marketing Cloud
- SAP Sales Cloud
- SAP Service Cloud
- SAP CPQ
- SAP Customer Data Solutions
- Bloomreach Commerce Experience Cloud
- Monetate
- Apache Solr
- OpenText Digital Asset Management for SAP Solutions
- CELUM ContentHub
- Mirakl Marketplace Platform
- Emarsys
- Tenovos
- Empathy.co
- Twiggle
- EasyAsk
- Paybright
- SAP Commerce Marketplace Management by Mirakl
- SAP Store Management solutions by GK
- SAP Paybacks and Chargebacks by Vistex
SAP Commerce Cloud Competitors
SAP Commerce Cloud Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Global |
Supported Languages | 50+Languages |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(167)Attribute Ratings
Reviews
(1-25 of 70)SAP Commerce Cloud Review
- Performance
- User Experience
- UX
- Digital wallet integration is hard to use
- Data usage has room for improvement
SAP Commerce Cloud is Excellent
- Integration to sap ecc
- UI
- Easy
- Cost need to be less
Another good solution from SAP in case you already integrated couple of products from this vendor
- Product content management
- Order management
- Scalability
- High Costs (very)
- Usability is not very intuitive
- Poor documentation
Not appropriate for small business or e-commerce business with very limited needs (only sell, send).
SAP Review
- Ease of use
- Navigation of the site is very clean
- Integration of other business components into the commerce cloud is very helpful
- Customer service ticket items sometimes take a while
- Pricing is somewhat a bit much in my opinion
- There needs to be extensive training on how to get used to the product
Great solution for complex ERP problems.
- We can set up automated channels that can generate and Send invoices to customers from Google Clouds billing.
- We can set up different contracts according to customer agreements, which include promotions and discounts.
- It automates most clunky billing processes which can be a huge advantage.
- There are some issues with integrations. Like we have to generate an intermediate report and then feed it to SAP.
- Changing the format of the invoice is a hassle sometimes, and the online resources are good but not great.
- Time taken during migration is too long.
- Combines all basic e-commerce functionality in one product.
- Customized parts of the system make regular updates cumbersome.
- Codebase is reportedly tiresome for our developers.
- internal user Backoffice's is pretty dated.
Easy and Fast
- inventory
- profit
- monitoring customer behaviors
- month end closing can be faster
- site navigation
SAP Commerce Cloud Review
- Order Management
- Content Management
- Multi-channel selling
- Scalability
- Pricing
- Customization at a core level
- Learning Curve
- Performance optimization
- Localization and Globalization
- content management
- promotion engine
- product data handling
- Marketplace capabilities
- Monolithic architecture that holds a certain complexity in terms of customizability
Fluffy Clouds for ECommerce
- Finalize the deal
- Show options to customers
- Automate the purchasing process
- Didn't always give customers and the company a chance to connect
- Slow to update
- Sales, or special offers, would be delayed
The back office framework is robust as well. Our product didn't need to ship, but if you did have a physical product or a drop shipping option this would be phenomenal.
- Personalized Customer Journeys.
- Omni-Channel Integration.
- Data-Driven Insights.
- Simplifying the customization process.
- Improved documentation.
- Greater visibility into the platform's performance.
- Centralized Data Management: SAP Commerce Cloud excels in centralizing data from various operational sectors, which is pivotal in the chemicals industry. This feature allows for better oversight and management of complex supply chains, regulatory compliance, and customer interactions. Having a single source of truth for crucial business data minimizes discrepancies and promotes informed decision-making.
- Real-Time Data Processing: The real-time data processing capability of SAP Commerce Cloud is invaluable. It aids in timely adherence to regulatory changes and helps in meeting customer demands promptly. In a sector where regulations and market conditions are ever-evolving, real-time data processing is fundamental for maintaining compliance and ensuring customer satisfaction.
- User Interface (UI): The user interface of SAP Commerce Cloud could be more intuitive. Users often find the interface to be not as user-friendly, which may require additional training to navigate efficiently. Enhancing the UI to be more intuitive could significantly shorten the learning curve and improve user satisfaction.
- Documentation and Support: Improved documentation and more readily available support could aid in addressing user issues more efficiently.
- Integration Challenges: difficulty with integrating our legacy inventory systems.
Feels quite outdated
- order management system
- customer administration
- scalability
- architecture
- B2C and B2B Webshops
- Online Product Catalog
- Reactive user interface development
- Easy to navigate end user experience
- Direct inbuilt interface with SAP for order management and fulfillment
- SAP Commerce Cloud does not have large market share
- More industry specific templates are needed
- Better performance monitoring and tuning tools are needed
Data ease in the palm of your hands
- Ease of use
- Low overhead (requires minimum resources)
- Good price point
- Implementation
SAP Hybris a state-of-the-art E-commerce Platform
- SAP Hybris provides a true omnichannel across businesses
- SAP Hybris brings a State-of-the-Art platform to customize and extend with particular business requirements
- SAP Hybris delivers a secure and strong system to accomplish high security requirements
- The implementation of SAP Hybris requires highly trained people with previous experience to achieve success.
- SAP Hybris does not have a solution designed for small companies, it is a platform designed for medium and large companies, at least in Latam Market.
SAP Commerce Cloud
- Easily integration with SAP S4HANA
- The Shopping experience is smooth
- Support API for integration with non-sap products
- Customized reports are available
- Less knowledge sharing platform available
- User interface should be improvise for better experience of end users
- Needs to work on Costing
- SAP Commerce Cloud lowers manual effort, enhancing developer labor efficiency, and provides a strong content management system where we specify items, catalogs, and promotions.
- Deployments are done well, and builds are created quickly with no crashes or issues.
- SAP Backoffice and HAC are extremely useful in the daily lives of Hybris developers since they allow us to check all implementations done in each environment as well as compilations prepared and implemented in each environment.
- It's a little pricey; further cost reductions will expand product selection; also, trained operators are required.
- HAC occasionally functions extremely slowly and does not provide any problem messages; it simply gets stuck. Logging into the Backoffice for testing purposes causes a lot of trouble; it does not enable us to log in in one attempt, and the page refreshes every time we enter in the credentials.
From Hybris on premise to SAP e-commerce cloud
- SAP ERP integration
- Product search
- Adaptability to business needs
- Minor releases to avoid big releases
- Reduce complexity
Good with room for improvement
- Integration with ECC
- Decoupled front vs backoffice
- look and feel
- status order / delivery change during order processing in ECC integration in SAP CX
- backoffice too complex to admin
Commerce Cloud for Enterprise
- harmonize one solution
- integrate with SAP ERP
- Preferred service is great
- User Experience
- Smart Edit ease of use for content management
SAP Commerce Cloud is a great enterprise scalable solution (it is not for quick and cheap implementations)
- Integrations
- Enterprise
- Scalable
- not user friendly CMS
- Low code / No code
- Lack of development partners
Commerce Implementation for the enterprises
- Deployment
- Debugging
- Setting up environment specific variables
- Isolating and monitoring server
- Cleaner separation between different servers
- build pipeline customization
- access related issues
- troubleshooting without SAP intervention
SAP Commerce Cloud WOWS!
- Integrates with SAP S/4HANA
- Robust for e-commmerce
- Distributive Server Performance
Another one of SAP's beautiful tools
- Easy-to-use and functional tools
- Efficient tools management
- Integrates well with other platforms
- User maintenance needs improvement
- Some tools are quite slow and laggy
- Some functions are outdated and need to be updated